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200,308 Posts
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Re: how can I add points from a receipt?
I'm new to this, not sure I sent it in private or not lol
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package says delivered but I have not received it
Hi!The tracking number indicates that my package was delivered on Dec
17th, but it has still not shown up! What can I do about this?
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Re: package says delivered but I have not received it
Hi @mariaa21, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Birthday Change
My mom set up my Sephora play account and I would like to change her
birthday to my actual birthday so I could get birthday rewards around
the time of the year which is my birthday.
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Re: Birthday Change
Hi @mcunningham, Please send me a private message with your updated
birthday and I will be more than happy to change that for you. Thanks!
Stay Gorgeous, Penelope
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which foundation (color) would best suit me?
I’m new to makeup and I want to possibly know what the best foundation
and/or concealer (possibly the Tarte shape tape could be listed as well)
would be best for me?
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Re: which foundation (color) would best suit me?
Hi @Anonymous, Your skin is beautiful and flawless! We recommend using
our Color IQ tool to find foundation and concealer matches. You can
access it here: Please send me a private message if you need further
assistance. Stay Gorgeous, Penelope
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Lost Package
I have been waiting for my package for a month now and have tried to
contact Sephora, but had no luck. If you have any ideas please respond
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Re: Lost Package
Hi @Shay7429, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Missing Samples
Hi @MissACizzle, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Adding points after purchase
Hi @Anonymous, Please send me a private message with a copy of your
receipt and I will go ahead and add your points to your account. Thanks!
Warm Regards, Penelope
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call or email customer service because it should have upd...
call or email customer service because it should have updated your
points within 24 hour period. if not then customer support will assist
and accommodate.
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Birthday Change
Hi, my daughter originally created this account and put her birthday
instead of mine!! Could you please change it to MY birthday, December 1,
1981? That way I can hopefully receive my birthday gift!! Thanks so
much!!
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Re: Birthday Change
Hi @Anonymous, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Change birthday
Hey My birthday for some reason says December 24, 1997 when it is really
December 10, 1998, can someone please help me change this!
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RE: Change birthday
When I signed up for Sephora, I accidentally gave my sisters birthday, I
had to call there customer service to get it fixed for me, you might
have to wait a few hours to see the change
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Re: Change birthday
I have to change my birthday as well, it should be April 5 1997 not May
8 1997
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If something online is for sale, is it the same marked down price in the store?
Could someone help me out? Thanks!
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RE: If something online is for sale, is it the same marked down price in the store?
Unless it says online only it should be on sale in store. Sometimes the
sales person will be sneaky but be clear and direct when asking if that
item online is on sale in store.
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i just started getting into make up i wanted to order make up for highlight and contour.
i have gotten matched in november dose the app already go to my secleted
skin or is there a way to find out
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Boxing Day sale?
Does anyone know if the sale starts at midnight on Boxing Day or at a
time in the morning? How good has it been in the past years?
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What’s up with not allowing honest reviews?
I’ve recently written a review for the Besame Snow White compact powder.
I gave it two stars and praised the product itself, and gave it low
rating for the packaging. I didn’t violate any terms, just ...
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RE: What’s up with not allowing honest reviews?
I don’t think it’s personal. I wrote two reviews last week for the
Diorskin foundation and Becca primer and they are not up yet even though
I gave 5 stars to both. It’s probably just because it’s holiday season,
they should get posted soon 🙂
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RE: What’s up with not allowing honest reviews?
I didn’t think it personal, just that I’ve heard that only a few less
than stellar reviews make the cut and they siphon out the rest. I hope
that’s not true. Thanks for your response, I do agree it could be a
holiday hold up. ❤️
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rouge shipping?
I placed an order on December 22. but it won't be delivered until
January 2. can anyone confirm the shipping policy for rouge status? TIA!
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RE: rouge shipping?
@lilbitkat rouge members in the USA and Canada do get flash shipping.
hazmat items such as alcohol based products like perfume and aerosol
cans are required by law to ship ground and therefore are not...
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Dior Hydra Life Set
Happy holidays! Will you be having this back in stock? If so, when?
Thank you!
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Transfering points
Hi I was wondering if you can help me transfer my points from an
inactive account to my new one, thanks!!
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Re: Transfering points
Hi I have an old email linked to an old sephora account that i no longer
use. is there any way i can transfer points to my newer sephora account?
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Re: Transfering points
Hi nostikcc, I'll be happy to assist you with this 🙂 I'm sending you a
PM now. Always, Danee
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Re: Transfering points
Hey, I am also having this problem and would like to transfer points
from one inactive account to the other. Please help! Thank you!
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Re: Transfering points
Hi autumnskyreid, I'll be happy to assist you with this 🙂 I'll send you
a PM shortly! Always, Danee
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Re: Transfering points
Hi lisamir, I can help you too! I'm sending you a PM shortly. Always,
Danee
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