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198,646 Posts
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Re: delete review
Hi @Anonymous, our apologies for the delayed response! If you still need
assistance with this, please send me a PM with date your posted your
review so I can look into this for you. Thanks!
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Item went on sale a week after I ordered
I ordered an item last week and now it’s on sale. Will Sephora refund
the difference for the cost of the item?
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Re: Item went on sale a week after I ordered
Hi @MissBoss, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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Returned order
Dear Sephora I've returned my order # in late NOV by mail. There is only
one item this order. I checked return status online and found there was
no updates since DEC 5. I'm wondering you've received this return.
Thanks
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Re: Returned order
Hi @Yilees, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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December Play! Box
It's December 14th and my order status for my December Play! box still
shows "in progress". When will it be shipped?
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Re: December Play! Box
Hi @sonyabea, our apologies for the delayed response! If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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Order Got Cancelled
I placed an order yesterday with my paypal account and the order got
cancelled because they couldn't "verify my payment method". My paypal
and credit card are ok so I don't get what happened. 😞
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Re: Order Got Cancelled
Hi @Mollypops, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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didn't get my points
I went shopping Sunday and spent over $500 but I never got any points?
The cashier took my email. I don't why they didn't not get updated. Can
someone please help me? Thanks!
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Re: didn't get my points
Hi @Anonymous, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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where is my Sephora play box? Says it was delivered never received it!!!!
Has this happened to anyone else? This would have been my second box. I
wasn’t too impressed by the first but was anxiously awaiting December’s
box because we were all guaranteed three makeup items! W...
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Re: where is my Sephora play box? Says it was delivered never received it!!!!
Hi @Anonymous, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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play delivery question
hi I was charged for the play box on Dec 1st and yet it says processing
and I have not received it. Just checking on status.
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Re: play delivery question
Hi @jina143, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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Re: How to remove the payment record?
Hi @Veralli, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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My experience
Would love to say that my visit with the store in Fresno California in
Fashion Fair was a great experience!! I had help from a young lady by
the name of Ally was great!! She helped me so much and I sp...
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Re: My experience
Hi @Anonymous, thank you so much for letting us know! We'll be sure to
share this positive feedback with our Retail Division to ensure Ally
receives recognition. Thanks!
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Order Mishap.
So. I placed an order a week or so ago. Hours following I realized my
order had been sent to the wrong-old address. (I'm not sure why, all my
other orders have gone to the correct, current address.) M...
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Re: Order Mishap.
Hi @beriii, our apologies for the delayed response! If you still need
assistance, please send me a PM or give us a call at 1-877-SEPHORA.
Thank you!
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How to get a job at Sephora?
I remember being a middle school kid, walking into Sephora and buying my
first eyeshadow pallet: two faced natural. Fast forward to 21 years old,
I’ve worked a ton of customer service jobs. It has alw...
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Re: How to get a job at Sephora?
Hi @kintsugi, for more information on employment opportunities with
Sephora retail or Sephora.com, please copy and paste the following link
into your web browser to create an account and upload your r...
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Sephora play product broke in my box!
Did anyone’s else’s drybar product spray all over the inside of their
box? I opened up my box and the smell was so strong. It was pretty
awful. And there is barely if anything left in the sample. And ...
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RE: Sephora play product broke in my box!
My smashbox eyeshadow came broken. Sent a msg to support but when I read
another thread I’m not the only one that it happened to.
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Re: Sephora play product broke in my box!
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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RE: The ordinary
No, The Ordinary will stay at Sephora. Today is just the first day of
the launch for the app @Tahrea and it will be available online tomorrow.
It will also launch in stores in March.
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What does '3 Free Samples with any Purchase' mean?
Because this is the fourth purchase in a row where I didn't get a single
sample. I'm starting to think I don't understand the concept. Or, at
least, someone doesn't. Peeved,5
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Re: RE: What does '3 Free Samples with any Purchase' mean?
Thank you sobeautiful for your encouraging comment! I know Yves Rocher,
I'm a fan of them! They are really good at customer service on the
phone, online, and even in the stores, right? I've bought fro...
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Re: What does '3 Free Samples with any Purchase' mean?
Hi @khamsa, I'm really sorry to hear your samples have been missing from
your packages! If you have not already been assisted, please give us a
call at 1-877-737-4672 or you can send me a PM with your registered
email address. Always, Danee
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Re: What does '3 Free Samples with any Purchase' mean?
Danee,Thank you for replying! I appreciate your time. I can see from
other posts that this is a rampant problem, not an errant mistake. Many
of us buy from samples and even wrong ones entice us! But l...
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OnTrac sucks
I hate OnTrac. I'm assuming their delivery services are cheap, which is
why companies like Sephora and Amazon are partnered with them. I try to
avoid buying stuff from Sephora online event though I'm ...
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Re: OnTrac sucks
Hi @Suah I'm sorry to hear that you've had that experience and I will
forward this feedback. If you need assistance with any of your orders,
please send me a PM with the order number. As you are VIB R...
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No samples
I ordered online two weeks ago and received my order this past Friday. I
was very upset to see that none of my samples were included with the
package since I was really looking forward to trying them ...
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Re: No samples
Hi @alliegal9 I'm so sorry to hear that you didn't receive samples with
your order. If you still need assistance, please send me a PM with your
order number.
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Re: Order issues: No samples & wrong items.
Hi @FrankieL0ve I'm so sorry to hear that your order was missing samples
and you received the incorrect items. If you still need assistance with
this, please PM me or for immediate assistance, please give us a call at
1-877-SEPHORA
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