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201,088 Posts
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Re: Birthday?
Hi @taytaybanaenae, I went ahead and updated this for you. 🙂 You might
need to log out then back in to refresh and view this change. Best, Mali
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Just broke my glass GIORGIO ARMANI BEAUTY luminous silk foundation bottle :(
Just two days ago, it broke and spilled all over the rest of my makeup
and bag. Sadly, there was no foundation left. I was wondering how the
return policy applies to this case since I'm too keen on ha...
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Re: Just broke my glass GIORGIO ARMANI BEAUTY luminous silk foundation bottle :(
Hi @stellaskimm, Sorry to hear about this! I would contact the store to
see if they can accommodate you. Let them know that you have your
receipt. Best, Mali
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Item Removed From Order?
An item was removed from my order yesterday, but I'm unsure why since it
still shows in stock. Wondering if the product is still available
(Rosebud Minted Lip Balm). Thanks!
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Re: Item Removed From Order?
Hi @AMHWKI, I'll send you a private message to look into this for you.
Best, Mali
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I can never access my profile
Every time I try to access my profile I receive the message that the
page is not currently available and to try later. This happens on a
computer and when I use my phone as well. Can someone please ad...
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Re: I can never access my profile
Hi @sprocketta, Oh man that must be frustrating! Sorry to hear that's
happening. If you already cleared your cookies and cache I would try
switching browsers. Either Firefox or a new Chrome window in incognito
mode. Best, Mali
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Didn't get any of my samples
This is the second order I'm getting without my samples in the box.I
take a look at the community posts, seem many other have same
problems.This is such a frustrating experience with online ordering with
Sephora 😞
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Re: Didn't get any of my samples
Hi @zzz147, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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jumbo eye shadow pencils
What causes the color stick housed within a jumbo eye shadow powder
stick to separate from the outside? Although it is older now-at the time
that this first occurred the pencil was almost new. The ver...
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a missing item from order
HiI received my order yesterday and I didn't receive 'SEPHORA COLLECTION
Lip Balm & Scrub-Honey' from my order. I actually got the 'partially
shipped' email so I thought I would be in another shipment...
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Re: a missing item from order
Hi @Anonymous, I can help you with this. 🙂 I'll send you a private
message to assist you. Best, Mali
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Assistance with Beauty Insider Points...
I'm missing points on my account! I've gone back through all of my 2017
transactions (including returns/refunds) and I am well over the amount
needed to achieve VIB. I've contacted customer service tw...
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Re: Assistance with Beauty Insider Points...
Hi @Anonymous, It sounds like your accounts need to be linked! Also keep
in mind though that points don't count towards status, your Year to Date
Spend does. I'll send you a private message to further assist you. Best,
Mali
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My groups
Is anyone else having the issue of going to Conversations, clicking my
groups but having all conversations show? This has been happening for
over a week and is quite frustrating trying to search so many threads
just to find the ones I follow.
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Re: My groups
Hi @LyseD, Sorry for the trouble! If you've already cleared your cookies
and cache, I would maybe try Firefox or a new Chrome window in incognito
mode. Best, Mali
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NARS SHEER GLOW DOESN’T CLOSE (NO PUMP)
Hey guys, does anyone know what’s up with this? Every time I try to
close it it is misaligned. It’s gotten so annoying! I almost want to get
a refund...
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Re: NARS SHEER GLOW DOESN’T CLOSE (NO PUMP)
Hi @nkacutie43, It looks like it might be the wrong cap. I'll send you a
private message to further assist. Best, Mali
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Bute aquarius
Hi I just have a quick question. I signed up for the email alert for the
bite aquarius amuse Bouche and I received one today saying it' back in
stock and I can shop first with my rogue status however ...
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Re: Bute aquarius
Hi @Anonymous, I am sorry to hear this! With limited edition items we
have a limited amount of inventory and sometimes items will sell out
fairly quickly. I suggest that you continue to check your emails for
inventory updates. Best, Zakiya
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Make up classes
Hi to whom ever is reading this. I live in Northern Idaho, Post falls
next to your location in Spokane. I was wondering If your classes allow
men? Well I'm not exactly a man. Let me give you some back...
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Re: Make up classes
Hi @Anonymous, I am happy to hear that you are interested in our Beauty
Classes and please know that you are more than welcome to attend! You
can learn more about the in store classes that are being h...
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Shattered eyeshadow and missing sample lipstick
Hello, I received my package and the shade and light eye quad in rust
came shattered. Also for the trial size Armani lip maestro in 400 (code:
maestro) the lipstick was missing and all I received was ...
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Re: Shattered eyeshadow and missing sample lipstick
Hi @ckh96, I am so sorry to see this! I will send you a PM for further
assistance. Best, Zakiya
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Free shipping VIB
I tried to use my complimentary VIB free shipping rewards card and it
keeps saying that I’ve already used it, but I haven’t. Please help!
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Re: Free shipping VIB
Hi @Elise2345 I'll be happy to look into this for you and send you a
message with more info.
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ORDER PROBLEMs!
So I order 53 dollars worth of stuff and it says delivered ITS NOT Like
seriously I'm calling you sephora😡
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Re: ORDER PROBLEMs!
Hi @Anonymous I'm so sorry that you didn't receive your order. I see you
have now been assisted with this by chat.
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I HATE perfume!
Is there a way that I can ensure that I never, I mean EVER get sent
perfume samples? It is a little disappointing when I don’t get the
samples that I picked, but perfume is something I would never pic...
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Re: I HATE perfume!
Hi @jlux As samples are subject to substitution, at this time, we don't
have a way to restrict the type of sample you receive. I truly apologize
for the inconvenience and will forward this feedback to the appropriate
contact for future consideration.
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received broken lipstick 😭
Hii, i received my order two days ago, and today when i wanna use the
lipstick it came out broken. I try to call you guys and waiting for
almost 30mnts. I feel so sad and I couldn't just let it go sin...
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Re: received broken lipstick 😭
Hi @achzabee Oh no! I'm sorry to hear that happened. I will send you a
message to help.
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iPhone App Crashing
The Sephora app keeps crashing every time I go into just arrived and
bestsellers. I deleted the app and reinstalled it but it keeps
happening. Is this happening to anyone else?
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RE: iPhone App Crashing
Same exact happening to me. Seems it’s been almost a week of this. I
haven’t been able to use the app properly in either iPhone or my iPad.
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Re: iPhone App Crashing
Hi @spokanecf, I'm so sorry to hear this. We currently do not have any
technical errors on our app. Do you have the latest version downloaded?
Please feel free to private message me if this issue is s...
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Sephora resolved to fix my order for me and then didn’t
I had posted last week about how I purchased a Chloe perfume that was
$125 because I wanted the free clutch that came with it. Sephora had
cancelled my clutch and had prevented me from using any other...
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Re: Sephora resolved to fix my order for me and then didn’t
I really have no idea what wherehouse it was from, how would I be able
to find out? Yes, for the last two months I have not gotten a single
sample I have selected. For example, I chose the tatch rice ...
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Re: Sephora resolved to fix my order for me and then didn’t
It is super frustrating and you would think a huge corporation like
sephora would have a better way to track their inventory. What’s
interesting though is Penelope, the Sephora rep who answered my ori...
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