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201,187 Posts
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Re: hello! I have a question about the appreciation sale that starts on the 24th.
I was a loyal regular customer of Sephora for 20 years. In recent years
with all the overwhelming hype on social media and companies inundating
the market with so many great product choices, I would o...
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Re: hello! I have a question about the appreciation sale that starts on the 24th.
Hi @chellebabyblue, For our Beauty Insider Appreciation Event, online
you may redeem the offer one time but the offer can be used as many
times as you want in-store. Hope this clarifies! Best, Rebecca
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Hello, I am a Rouge client but have not yet received the...
Hello, I am a Rouge client but have not yet received the email about the
appreciation sale. What do I need to shop in store? May I please get the
email? Thank you. Michelle
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Re: hello! I have a question about the appreciation sale that starts on the 24th.
I saw this today too. I'm disappointed. I don't live near a Sephora and
usually during the sales will place 2-3 orders. Ugh.
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I was kinda disappointed too bc I was gonna make a bunch...
I was kinda disappointed too bc I was gonna make a bunch of orders and
yeah, many like yourself don't live near sephora. 😞
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New return policy for Sephora inside JCP???
So I just had the worst experience at my Sephora inside JCP. I went to
return a few items I had bought less then two weeks ago and didn't have
the receipt. I thought no big deal I know the can look up...
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Re: New return policy for Sephora inside JCP???
I went through the same! I walked out so angry! I also showed the
JCPenny Sephora employee my VIB Sephora app/purchase history & I wasn't
even asking for a refund all I was wanting was an even exchang...
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Re: New return policy for Sephora inside JCP???
Hi @Kaciekilljoy, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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New return policy for Sephora inside JCP???
Perhaps take a picture of your receipt, using a receipt app? They should
be able to accept digital receipts.
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Re: New return policy for Sephora inside JCP???
Sadly I no longer have the receipt. I never kept them before now because
I was told by store associates I didn't need to 😧
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I have a question
If i just order a foundation that i know it’s not my shade and the
sephora near me doesn’t carry that foundation(armani luminous silk) and
i want to exchange it, can i go to the sephora near me give t...
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Re: I have a question
@Anonymous, Yes, that should not be an issue. However, if you have
specific questions about your return, we recommend contacting the store
prior to visiting. Thank you.
https://www.sephora.com/store-locations-events
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Re: Help!!
Hi @monicacutino, Oh no! I'm sorry to hear this. I'll be sending you a
private message shortly to assist. Best Regards, ❤️ Raquel
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Re: Help!!
Hi @monicacutino, I recommend responding to Raquel's private message for
assistance. 🙂 To find your private messages, please click on your
profile, then click "Messages." For immediate assistance, yo...
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So frustrated.
I haven’t been getting any of the samples with my orders! The last two
orders I made I havnt received any even though it shows in my order
summary they were shipped out. I know they are just free samp...
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Re: So frustrated.
Hi everyone! I'm very sorry to hear this and appreciate your feedback.
If anyone needs assistance with missing samples, please contact a MOD,
including myself, via private message with your order numb...
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RE: So frustrated.
Same thing happens to me... I spend a fortune on Sephora... hope they
change or I’ll order from, Bloomingdales, Nordstrom, SAKS, Ulta etc..
because they give GREAT SAMPLES! Good Luck🍀🍀🍀🍀
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Re: RE: So frustrated.
Contact them. I don't always contact them but when I do, when I have
reached my boiling point, I contact them. And they always respond.
Usually it is a canned answer. But at least they award me with s...
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RE: So frustrated.
The same thing has happened to me with orders of 100+ $$ ... I’m so
frustrated I’ve stopped ordering for awhile! Also I am rouge as
well...Sephora needs to step it up or I’ll order from , Nordstrom, Ulta,
Bloomingdales and SAKS to name a few !
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RE: So frustrated.
And when I do get samples I often get perfume samples despite the fact I
didn’t pick them. I’ve even contacted them previously about my
allergies. And the fact that it is a total waste of product as t...
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RE: So frustrated.
I have not received any samples in my last several orders. If they are
totally out of stock I would rather they state that up front than have
you pick samples and not deliver them. Unacceptable.
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I haven't either. I was so upset the other day when I got...
I haven't either. I was so upset the other day when I got my order. None
of the samples I asked for were in there, only stuff I didn't want. I
was looking forward to them! It was products I had wanted to try and
possibly buy. So disappointed!
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RE: So frustrated.
Same here! Very frustrated that they dont even acknowledge my emails to
try and correct this! Plus the flash shipping has not been flash for
months either!
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RE: So frustrated.
I haven’t been getting my samples either. If you tell them that, they
will award you insider points.
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Me tooo!!!!! It happened to 4 of my orders!!!! it is ridi...
Me tooo!!!!! It happened to 4 of my orders!!!! it is ridiculous. I am
Rouge and been disappointed lately 😞
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Same here!! I spent what they ask to get the SPRITZ promo...
Same here!! I spent what they ask to get the SPRITZ promotion samples of
perfume and it was on my shipping slip but not in my box and neither
were any of my other free samples and all they did to fix ...
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RE: So frustrated.
I am having the same problem. This is the third time I’ve placed an
order and they have cancelled all or some of my rewards items. Not only
do they cancel my items but it still says it’s available online several
days later. Very disappointing
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RE: So frustrated.
It's been a real issue with on-line orders for the last two months--
keep emailing them, and I hope things improve soon-- we all have other
options...
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I hadn't been receiving mine either and contacted them vi...
I hadn't been receiving mine either and contacted them via FB messenger
and they credited me points so that I could choose from those items on
my next purchase. Maybe try that? I love my samples too, ...
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Don't feel bad. I'm Rouge and I want samples for the same...
Don't feel bad. I'm Rouge and I want samples for the same reason.
Honestly, it's probably why I actually buy so much product, because I
get to try it first.
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