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201,187 Posts
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Why don't I have my package!? (Flash member)
So I am so annoyed because I ordered the KVD lock-it foundation because
I was running low. I got what I thought was my package in 2 days which
made me happy. disappointment kicked in when I realized m...
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Re: Why don't I have my package!? (Flash member)
Hi @hokulanidev, I am very sorry that you did not get your package yet!
I will send you a private message so that I can look into this for you.
Best Wishes, Janean
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sephora membership
how can I change my membership card number I had an online account
already and the lady gave me a new card and spelled my email and name
all wrong
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Re: sephora membership
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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why are sample choices even a thing?
The last three orders (at least) have come with ZERO of the three
samples I selected at checkout, so why even bother with a choice? Don’t
get me wrong, I really wanted THOSE samples, and it does show ...
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RE: why are sample choices even a thing?
I just received my last order and guess what? I got only two samples(not
what I selected of course) and NOTHING for the “beauty offer code”that I
selected which was a bag of samples!!Basically that’s ...
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I just went through my order history and samples received...
I just went through my order history and samples received, and in 63
orders, I've received 2 of the samples I've ordered, and that's when I
got samples. Talk about frustrating! I'd love to be able to ...
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Same experience for me. I called the 800# they apologized...
Same experience for me. I called the 800# they apologized and gave me
100 points in lieu of the missing samples. I knew that this issue must
happen alot, cause they didn't do any research to verify my...
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I'll have to start trying harder, I've never gotten point...
I'll have to start trying harder, I've never gotten points for wrong
samples.
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I have placed 3 orders and never received any of the samp...
I have placed 3 orders and never received any of the sample choices I
picked either I got random perfumes that to me I think stink..lol
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Re: why are sample choices even a thing?
My last two orders haven't come with a single sample. Even though I
chose samples and was REALLY excited about the samples I chose. I got
nothing. It's really frustrating. Like don't have me chose sam...
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Re: why are sample choices even a thing?
Hi @mzstlwll and @rayvin400, I am very sorry that you have not received
the correct samples in your recent orders and understand that this can
be frustrating! Please send me a private message with you...
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Re: why are sample choices even a thing?
Is this open to all who haven't received the samples of their orders?
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Re: why are sample choices even a thing?
same. It's extremely frustrating when i'm trying to get samples of items
so i can then buy a full-sized product. I will not buy a full sized
product based off of samples i have no interest in (which a...
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I feel the exact same way I hate getting samples of thing...
I feel the exact same way I hate getting samples of things that are not
of interest to me.
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100 point gift and Kerastese sample set not sent
Hi, I just received the package for my recent order, but the 100 point
gift and Kerastese sample set redeemed with a code were not sent. What
should I do now? I really looked forward to trying those. Please help.
Thanks.
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Re: 100 point gift and Kerastese sample set not sent
Hi @Anonymous, I am very sorry about that! I will send you a private
message so that I can help with this. Thanks! -Janean
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Points not added
So my beauty insider points don’t get added up from when I purchase In
store. I purcheased about $160 worth of stuff at sephora. I went online
today and it seems that the points were not added. I used...
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Re: Points not added
Hi @Anonymous, I will send you a private message so that I can further
assist you. Thanks! Best Wishes, Janean
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Shipment did not contain my lip stain
My package did not contain my $12 lip stain. What do I do? I was charged
for it.
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Re: Shipment did not contain my lip stain
Hi @elizdubin, Sorry to hear that this was missing from your order! I'll
send you a PM to assist. -Mali
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Re: Shipment did not contain my lip stain
@elizdubin - Sorry for any confusion! Please respond to the private
message I just sent you and provide your order number there. 😉 We don't
recommend publicly posting personal information such as order numbers.
Thanks! -Mali
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Re: Shipment did not contain my lip stain
Please send me a private message so I can assist you. Click on my
profile then click on Send Message. Thanks! -Mali
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Order not delivered
Boyfriend placed two separate orders for my birthday. The one order that
was received he placed much later than the first order which I have not
yet gotten. Even though that order was said to be delivered already.
What should I do?
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rewards
Just wondering exactly what time rewards drop, I have been trying to
redeem the $100 gift card since it was announced and have never even
seen it in the rewards bazaar, so I am obviously not checking ...
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RE: rewards
Hi! I’ve been looking for them too! I haven’t seen them once and I check
every Tuesday and Thursday at 9am when the new rewards drop! I feel you
girl! I’ve been wondering the same thing! I wonder how many others are
out there feeling the same way??
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Re: rewards
Hi @shondella, We release new Rewards every Tuesday and Thursday between
9am-5pm PT. Please stay tuned for new Rewards, thank you! Best Regards,
❤️ Raquel
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Package marked delivered but never delivered?
I was home all day waiting for a package from Sephora. It was never
delivered, but at 9:30 p.m. the website said it was delivered at 8 p.m.I
went outside with a flashlight, looked everywhere, no packa...
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Re: Package marked delivered but never delivered?
Hi @ohmygoodness, I sincerely apologize about this! I'll be sending you
a private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Package marked delivered but never delivered?
Do you ever plan on responding to the private message?
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Re: Package marked delivered but never delivered?
Hi @ohmygoodness, I can help you! Please check your PM's here in a few
moments. Regards, Kevin
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Re: Package marked delivered but never delivered?
So strange, it's showing in my sent folder. I will send it to you again.
Try logging out of your account and logging back in. Thank you!
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