Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,110 Posts
Post | Hearts | Replies |
|---|---|---|
| 0 Hearts |
0 Replies
| |
|
Missing items?????
I made an order for the new sephora set last week and received the
package today. but when I opened it only one thing from the set was
there!!!! Can someone help me please??
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing items?????
Hi @linguini642, I will send you a private message so that I can help
with this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
What’s up with the samples being so off?
I understand certain ones run out, etc. I’m all right with that &
usually expect that at least one, sometimes two won’t be what I ordered.
However, out of my last two orders I didn’t get one of the sa...
1
1
| 1 Hearts |
1 Reply
|
|
Re: What’s up with the samples being so off?
Hi @0Spikey0, I am very sorry that you were shorted on samples and that
you did not receive the ones that you have selected. They are limited
and switch so quickly! We do appreciate the feedback you h...
0
0
| 0 Hearts |
0 Replies
|
|
order status show “in progress” for few days
Hello！I placed few orders 3days ago, on Friday 9/14/18. It is now Monday
9/17/18 and my order has not been shipped, and the order status shows as
"In Progress."I really hope Sephora will not be cancel...
0
1
| 0 Hearts |
1 Reply
|
|
Re: order status show “in progress” for few days
Hi @Feuille, I am very sorry that your order has not yet shipped. I will
send you a private message so that I can look into this for you. Thanks!
Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Missing Item
I was so excited for this box until I realized I never got the Radical
Reviver. This is so frustrating. How hard is it to count that you have
all the items? I under slip ups happen but are you kidding...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Missing Item
Hi @Leah131313, I can help you with this! I am sending a private message
with more details. Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing Item
Mistakes happen. Have you reached out to customer service to see what
can be done? If not, that seems to be the logical first step before
posting a rant. As far as your mother, this makes no sense. No...
0
0
| 0 Hearts |
0 Replies
|
|
Need correct tracking number
I went to track my play! By Sephora box and this popped up. Can I please
get the correct tracking number for my package.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Need correct tracking number
Hi @Taylerraee! I am sending you a private message to help! Please check
your inbox here in the next few moments. Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Credit card error
Hi,I tried to make a purchase with my credit card and it kept on saying
there is an error. But my credit card number, expiration date and cvv
are all correct.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Credit card error
Hi @chenerin75! With issues regarding your order, we ask that you give
our customer service team a call. Their number is 1-877-SEPHORA
(1-877-737-4672). They will be able to help! 🙂 Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
My Insider points are all gone!
I had nearly 2400 points and they’re suddenly all gone! It says I have 0
points. Anyone else experiencing this?
2
1
| 2 Hearts |
1 Reply
|
|
Re: My Insider points are all gone!
Hi @Marathoner422 ! So strange! I can help take a closer look at that. I
am sending you a private message with more details. Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: makeup forever smoothing primer
Hi @Giselleray! I'm showing that it's available on the site! Here's a
link to it:
https://www.sephora.com/product/step-1-skin-equalizer-primer-P393965?icid2=products%20grid:p393965:product&skuId=16691...
0
0
| 0 Hearts |
0 Replies
|
|
why my order is always pending？？？？？？？
why my order is always pending？？？？？？？why my order is always
pending？？？？？？？why my order is always pending？？？？？？？
0
1
| 0 Hearts |
1 Reply
|
|
Re: why my order is always pending？？？？？？？
Hi @Anonymous,I can help take a look at your order. I am sending you a
PM with more info. Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
My account says i have 0 points
I remember clearly that i had over like 400 or 500 points and now it
says I have 0. It also says that I have not purchased anything from
sephora when clearly I have. How do I get this fixed?
0
3
| 0 Hearts |
3 Replies
|
|
Re: My account says i have 0 points
Hi all! Sorry for the confusion! Our Beauty Insider system was briefly
down for maintenance last night. You should be able to log out and back
in to your account and view your points and status now. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
RE: My account says i have 0 points
Same thing happened to me! I had close to 1000 points!! What in the
world!?!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Points disappeared?
I just reached Rouge Saturday and had around 1500 points. Today the app
and website recognize my Rouge status, but my points are at 0. I looked
at similar topics which reference maintenance done at th...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Points disappeared?
Hi everyone! Sorry for the confusion! Our Beauty Insider system was
temporarily down for maintenance last night. I recommend logging out and
back in to your account, and you should be able to see your points now.
Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
RE: Points disappeared?
Mine are missing too! I had 1000 points!! I pray it’s a glitch! I’m
thankful I’m not alone though!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
RE: Points disappeared?
I had the same issue this morning. My points are at zero also. Hoping
it's a glitch.
0
0
| 0 Hearts |
0 Replies
|
|
In store samples!!
Hello beautiful ones! Happy holiday preview! Today went to my local
Sephora 10 o’clock this morning for the holiday preview event, I
purchased two things that equal to $30. I only received 2 samples a...
0
3
| 0 Hearts |
3 Replies
|
|
In store samples!!
I agree, this event was disappointing :(. I normally love attending
these events and find them worthwhile. I brought a friend to this one so
she could experience the "fun" of a private event and I fel...
0
0
| 0 Hearts |
0 Replies
|
|
Re: In store samples!!
Hi @Butterfly0807, Thank you for taking the time to share your
experience with us. I'm going to send you a PM to request for a bit more
info. Always,Danee
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Need to delete a review
Hi! I accidentally posted a review without completing it. How can I
delete it so I can write a new one? Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Need to delete a review
Hi @MishiCat, I'd be happy to assist with this. Sending a PM now!
Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Adding my VIB card to online account
Can someone help me add my VIB card to my new online account? Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Adding my VIB card to online account
Hi @Anonymous, I can assist you with this 🙂 I'm sending you a PM now.
Always,Danee
0
0
| 0 Hearts |
0 Replies
|
|
Sephora matte powder 6
Are you discontinuing the shade 6 of the matte powder? I would like to
buy it! Thanks
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora matte powder 6
Hi @KendraShayna! I'm not showing that the Sephora Collection Matte
Perfection Powder Foundation in shade 6 (Warm Porcelain) will be
discontinued. It looks like it is just out of stock at the moment. ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora matte powder 6
Thank you! Do you work at sephora? The #6 powder has been out for over a
month.
0
0
| 0 Hearts |
0 Replies
|
