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198,829 Posts
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Re: Deleting/editing a review.
Could you please delete a review of mine as well? I was not finished
when it posted!! Thank you!
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Re: Deleting/editing a review.
I also need to edit one of my reviews. I accidentally submitted it
before I was finished with it. Thanks!
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Re: Deleting/editing a review.
Hi @EmilyCovone, I'll send you a PM shortly to assist! Best Regards, ❤️
Raquel
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Re: Deleting/editing a review.
Hi there! Can you please PM me as well with information on how to edit
my review 😄
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Re: RETURN POLICY WEEKLY WOW/ROUGE SALE
Hi @mercuryteaparty! I'm sorry for the trouble you were having at the
store. It is, however, in correct policy for there to be a difference
paid when sale items are returned for another product. You c...
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Change of address
i just now ordered something and i accidentally chose to order to my old
address, help.
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Re: Change of address
Hi @Anonymous, we generally cannot change the address once an order is
placed, but I am sending you a private message to help. Cheers! Kevin
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Sephora video
Dear customer support, for some reason, each time I go to a webpage for
a product on Sephora.com a Sephora video (about the product) launches
but never actually works. The problem is that I can’t clos...
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Re: Sephora video
Hi @Braveheart1, the issue you are describing is something that many
people have reported happening while using an iPad. If you are using
one, please try browsing on your mobile device or a desktop co...
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Wrong address
I just placed an order and somehow my apple pay got messed up and it put
my old address😭 what should I do?
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Ohhhhhh noooooooo
Guys I just ordered a 37$ + and I DIDNT ADD MY 35$ promo!!!!! Please
tell me I can stop this or still be sent this?!!! Help please!!!!!! I
wanted to add the 35$ Charlotte Tilbury Promo! Pleeeeease help!!!!
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Re: Ohhhhhh noooooooo
Hi @ynga, I'm so sorry, after an order is placed we are unable to
retroactively apply the promotion. 😕 Our apologies! Regards, Kevin
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Re: vib rouge sale exchange
Hi @ccheong, @uzi1234 is right! I recommend contacting your local
Sephora store, prior to your visit, for more information regarding
exchanges for items purchased during our recent promotion! Always,Danee
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since you are exchanging for another color you shouldnt h...
since you are exchanging for another color you shouldnt have to pay the
difference. just to be sure you should call the store that you will be
visiting and speak to a manager just to confirm.
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Exchange sale item
I purchased a Buxom lip cream when it was on sale for $10 last month...I
don’t love the color so I tried to exchange it for a different shade at
my local JCPenney Sephora...and was told I would have t...
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Re: Exchange sale item
Same exact thing happened to me! I bought a foundation during the VIB
sale and just wanted a different shade! The product was not used and i
had a receipt. The lady told me i had to pay the $7 differe...
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Sale exchange
Would I be able to exchange a foundation I bought on sale online for
another shade in store? Same brand and same line, just a different
shade.
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Re: Sale exchange
Hi @Anonymous, We do accept online returns in store. Please make sure
you bring your receipt and Beauty Insider information. For more
information, please check out this link: Warm Regards, Penelope
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Sephora brand eyeliner
Can someone tell me what sharpener to use with the sephora 12 hr contour
eye liner? My regular one does not work
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Re: Sephora brand eyeliner
@LRB2, It should work with the Sephora Collection Look Sharp Pencil
Sharpener.
https://www.sephora.com/product/look-sharp-pencil-sharpener-P387849?icid2=products%20grid:p387849:product
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My card was charged twice
I placed an order yesterday for $181 dollars. It was two products from
Drunk Elephant and a subscription for Flash shipping. I looked at my
bank account today and there were two separate charges from ...
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Re: My card was charged twice
@vs123, I am going to look into this and send you a message shortly.
Thank you.
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Why did I get just a plastic bag for my Marajo VIB gift?
I placed my order with a Marajo VIB gift and was sent just the plastic
bag. Why? This was going to be part of a gift. I need this gift.
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Re: Why did I get just a plastic bag for my Marajo VIB gift?
Hi @WilhelminaG, I'm sorry to hear that you did not receive the Marajo
VIB + Rouge Gift. I'm going to send you a PM shorty for assistance!
Best, Steph S.
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About my recent purchase
I just received my item but the sample I ask for it was wrong. I wanted
to try perfume but I got something different
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Re: About my recent purchase
Hi @kikitandin96, Substitutions will be made for out-of-stock samples.
We appreciate your feedback and will share it with our team. Please send
me a private message if you need further assistance. Warm Regards,
Penelope
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Re: About my recent purchase
@kikitandin96 It's common for substitutions to happen when samples run
out.
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Unsucceful autorization
my order has been canceled (unauccessful authorization) but the extract
from my bank shows that I have still charged, need my money back , I do
not know what the problem was because sephora does not s...
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1 Reply
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Re: Unsucceful autorization
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Unsucceful authorization
my order has been canceled (unauccessful authorization) but the extract
from my bank shows that I have still charged, need my money back , I do
not know what the problem was because sephora does not s...
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1
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1 Reply
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