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201,187 Posts
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Re: How to link the card with online account?
Hi, I’m having the same issue with linking my card to my account. I was
wondering if you could help me too? 🙂
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Re: How to link the card with online account?
could you help me out too? having the same issue x
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Re: How to link the card with online account?
Hi @Anonymous, I will send you a PM for further assistance. Best, Zakiya
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Flash Shipping Question
I have flash shipping. I placed my order fairly early yesterday. I got a
notification today that I won't get it until Tuesday 3/31. I was
thinking I'd get it Saturday (possibly Sunday since they make ...
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Re: Flash Shipping Question
Hi @onthegomommy, I will send you a PM to further assist. Thank you!
Best, Rebecca
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New BI points offerings 2020 - what?!
Just received offer to use 500 points for $10 off. Not sure how that
calculates into a deal when you offer $100 card for 2500 points. Seems
like every other day Sephora is trying to get VIB members to...
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Re: New BI points offerings 2020 - what?!
Hi all, thank you for sharing your feedback with us and I'm sorry for
your disappointment! I will share this directly with our Beauty Insider
Team.
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1 Reply
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Re: New BI points offerings 2020 - what?!
Can we already start using our points for those $10 off because that
would be amazing specially during these ones.
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RE: New BI points offerings 2020 - what?!
It’s disappointing. If you redeem it 5 times, you will have used up 2500
points for a total of $50 off. We can’t stack the cash either 😞
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Re: New BI points offerings 2020 - what?!
It's a HUGE rip off. You essentially have to spend$330 dollars to get
$10 off... What a joke!!!
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I agree... and the page isn't working... I figured at thi...
I agree... and the page isn't working... I figured at this point
something is better than nothing and I filled out the page and tried to
submit it and the page just does nothing but error out...
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1 Reply
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Re: I agree... and the page isn't working... I figured at thi...
I'm sorry for the trouble you're having with the link @AJLClough! The
issue has been reported. I may suggest trying again later. In the
meantime, I may also suggest opening the link on a desktop if yo...
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missing product
I ordered the rewards gift for 1000 points and never received the gift.
I checked the tracking and it said it was delivered to my community mail
box but nothing was there. what should I do next?
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1 Reply
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Package delivered but missing
My package says 'delivered' and left at my front porch from UPS, but I
am unable to locate my package. Please help on how to locate my package
or file a claim.
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1 Reply
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Re: Package delivered but missing
Hi @younksung, I will send you a private message to provide further
assistance. Best, Penelope
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Add card to an online account
Hi, I'd like to have my card linked to my account, what should I do?
Thanks!
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4 Replies
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Re: Add card to an online account
Hi @Anonymous, Please send me a private message with your BI account
information for both accounts so I can link them. Stay Gorgeous,
Penelope
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3 Replies
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Re: Add card to an online account
I need to add my VIB card to my new account. How can I do this?
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Re: Add card to an online account
Hi, I have the same problem. I have a store card that I would like to
link to my online account. Can you help with this? Thanks Eline
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1 Reply
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Re: Add card to an online account
Hi @Anonymous - I can help with that! I am sending you a private message
with more info. Best, Kevin
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Unsuccessful authorization
I am never a reseller and my recent 6 orders are all canceled. Sephora
blames my bank funding, but they all should be enough. If my account is
on the blacklist now, what is the best way to deal with i...
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5 Replies
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RE: Unsuccessful authorization
hi keelybt, Is it you who sent me a very generic email saying it's
againbecause of Payments authorization. I tried to log off my account
and use the same card to place another order and the anonymous ...
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1 Reply
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Re: RE: Unsuccessful authorization
Hi @guojaljal, I will send you a private message to provide further
assistance. Best, Penelope
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Re: Unsuccessful authorization
Hi @guojaljal I'm sorry to hear you are experiencing difficulty! I will
look into this for you and send you a PM for more information.
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1 Reply
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RE: Re: Unsuccessful authorization
hi keelybt, Is it you who sent me a very generic email saying it's again
because of Payments authorization. I tried to log off my account and use
the same card to place another order and the anonymous...
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Re: Unsuccessful authorization
@guojaljal A mod may be able to best help you address your current
situation. Here's the customer service board where you can post your
concerns so they can see it:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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Reimbursement
Hi posted a question earlier but I guess whoever was assisting me if off
now. Can I get some help now?
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1 Reply
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Sephora pro brushes
I own some of these brushes already and love them and want to buy more
but I noticed that they have changed. Does anyone know if they r the
same brushes with a new look or did the switch the brushes completely. I
hope they aren’t discontinued
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Re: Sephora pro brushes
Hi @SShihinski! Can you please let us know which specific brushes you
are inquiring about? Thank you! Always, Danee
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Re: RE: Re: Sephora pro brushes
@SShihinski It looks like they're the same brushes with a new look!
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1 Reply
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Re: Sephora pro brushes
Hi @SShihinski! Can you please let us know which specific brushes you
are inquiring about? Thank you! Always, Danee
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Mission Impossible: 1500+ Point Rewards
Hello! I'm a longtime VIB Rouge, and have been saving my points for one
of the deluxe (1500+ points) rewards. Is there a schedule for when these
actually post? Or has anyone had any success checking a...
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Shipping
What’s with shipping? I’ve had 3 dates already... if you would have said
You cannot adhere to your policy. I would have made the decision to go
directly to the product website. Which is why I had stra...
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