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201,187 Posts
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Re: Forget the 4X Points Code
@Lucy7777, I'm glad to hear this. Thank you for reaching out to us!
Best, Laurie
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Porch thief - gift card
I ordered a Sephora gift card from Amazon and they have a photo of it on
my daughter's porch on November 22, 2024. However she never received it
and called today to ask me when she should expect to re...
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1 Reply
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Re: Porch thief - gift card
Hi @ginaferrari, I'm sorry to hear this happened! As the gift card was
ordered from Amazon, we do not have a way to find the gift card number.
I recommend inquiring with Amazon directly for assistance. Best regards,
Laurie
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Forgot to use beauty insider card
I was in the Sephora store today in Moncton but forgot to use my insider
card. Can I still get the points??
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1
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1 Reply
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Re: Forgot to use beauty insider card
@Sarahjmcc, we're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Breakout After Getting Shade Matched
so I went to sephora today to get shade matched and everything was good
i just noticed she didn’t clean the device they use on your skin prior
to putting it on me but i didn’t think anything of it sin...
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1 Reply
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Re: Breakout After Getting Shade Matched
@daissssyxoxi I'm sorry to hear about this! As your experience was in
one of our Sephora stores, I recommend contacting the Sephora store
directly for further assistance. Thanks!
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Order
I ordered 2 things and got 4 free gifts in my order. It has not arrived
yet, it isn't supposed to until the 29th, but when I track my order
online it only has 1 thing and the 4 free gifts. I ordered 2...
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1 Reply
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Re: Order
@vallyyyyy It looks like your private messages are currently turned off.
You can adjust your preferences in your settings on a browser, not the
app. Please send me a private message with your order nu...
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Missing ítems no order
I just Webt ti pick yo pa Kate from walgreens but two of my ítem are
missing ! What do I do?
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1 Reply
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phone number login
How do I sign into my Sephora account with phone number?I have an
account but I’ve only used that account in store with phone number. I
don’t know how to sign into that account with phone number as it...
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1 Reply
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Re: phone number login
It looks like your private messages are currently turned off. You can
adjust your preferences in your settings on a browser, not the app.
Please send me a private message with your phone number or you...
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Order stuck
Very disappointed, Sephora shipped my items out with Canada post when
they knew they were going on strike ! My order is now stuck, and I can’t
get a refund. The amount has been charged to my card and yet I have none
of the items
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Re: Order stuck
Hi @scrufyhead, I'm so sorry for the wait! We’re doing everything we can
to minimize any delays, but for packages shipped via Canada Post, the
exact timing is hard to predict. Rest assured, your order...
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750$ giftcard
Is it true that u can get a free 750$ gift card from insidersgifted.com
from trying sephoras products
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1 Reply
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Re: 750$ giftcard
@hbuinkjhnijn, Sephora is not affiliated with this website, and we are
not currently offering this. I apologize for any misunderstanding and
appreciate you reaching out to us! Best, Laurie
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Canada Post
Not getting any response on the post I commented on, so I thought I’d
make my own. What options are being given to people with order shipped
through Canada Post? Everywhere else I’ve ordered from has ...
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1 Reply
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Re: Canada Post
Hi @thirty31one, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Order canceled twice
I placed an order earky this morning at 9:50 and was canceled. I did not
received any email for this, i found put because I checked my app. I
placed the order again tonight and got canceled again. I a...
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1 Reply
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Re: Order canceled twice
@aria0387 I'm sorry to hear that! Please contact us by phone at
1-877-737-4672 or through our live chat for assistance>
https://www.sephora.com/beauty/customer-service
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Someone else is using my Sephora account!!!
So I been getting email receipts of purchases I never made in locations
I never been to! What do I do? How does someone else have access to my
account 🤔
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5 Replies
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1 Reply
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Re: Someone else is using my Sephora account!!!
@Chabbycat I'm sorry to hear that. It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and phone number or you can contact...
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Re: Someone else is using my Sephora account!!!
I'm having the same issue!!! I can't believe it! Why someone can using
my account soooo easily.
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1 Reply
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Re: Someone else is using my Sephora account!!!
HI @Angiel1122 I'm sorry to hear about this! I will send you a PM.
Regards, Danee
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Re: Someone else is using my Sephora account!!!
Hi @NINACAMERAN, I'm sorry to hear that! I am sending you a private
message to further assist. Regards, Kevin
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bopis cancelled
I am writing to express my disappointment regarding my recent experience
with your Cyber Sale. I had placed an order for the Olehenriksen lip
treatment in Crème Brûlée, intending to pick it up in-stor...
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1 Reply
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Re: bopis cancelled
@sfjcna I'm sorry to hear about this experience! I understand that this
is disappointing, and I will share this feedback with the appropriate
team for future improvements. It looks like your private m...
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change birthday
hello my birthday is December 7th and it says it is on the 5th. I mustve
made this mistake but I would appreciate it being corrected! thanks so
much.
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1 Reply
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malfunctioning setting spray
i just bought the one size setting spray and when i went to use it
nothing came out. no matter how much i shook it, only air comes out. the
only way i can get barely any product out is to angle it pointing down
and still it barely works. please help.
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1 Reply
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Re: malfunctioning setting spray
@mxlxdx I'm sorry to hear that! As this item was purchased in store,
please contact the store directly for further assistance.
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Missing item
I’m still missing my item - Afternoon Delight by Maison Margiela that
cost $165. No one wants to help me even though my freight forwarding
company showed videographic evidence that the item was never ...
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Received completely wrong order
I started my Christmas shopping and had a $1300 order and completely
received the whole wrong order I got no help from customer support
either this is absolutely ridiculous this time of year especially
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Re: Received completely wrong order
@Danarenee523 I'm not able to reply to your PM, as they are not enabled
on your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Re: Received completely wrong order
@keelybt @I think I enabled it you should be able to reply now!
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Still using Canada Post during strike
Have place two orders during the postal strike not realizing your are
shipping with Canada Post. One week last and one yesterday. What are you
doing to rectify this? Ridiculous. When ordering I had assumed you would
use an alternate shipping method.
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1 Reply
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Re: Still using Canada Post during strike
Hi @KWMC, I'm sorry to hear this. It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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0 Replies
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