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Thank you for your feedback! I still can’t seem to redeem even over the minimum spend.

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Hi @MicJas, please try switching to the US side of the app, then back to the Canadian side. This can remove any possible out of stock items from your basket that might be contributing this issue. Plea...

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Thank you, switching back and forth fixed the issue.

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@MicJas 100 pts, 250 pts, and 500 pts Beauty Insider Rewards require a $25 (USD or CAD) minimum purchase to be redeemed online. If you have $25 or more in your basket and still unable to redeem a rewa...

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Help deleting a post

Hello! Can someone please help me delete my review for the LANEIGE Bouncy & Firm Plumping Lip Treatment 0.42 oz / 12 g please? I've been having a lot of issues with the Sephora app and it was submitted incomplete

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@AliceI444 I have removed it for you. If you plan to resubmit, it is recommended that you allow 7 days for resubmission.

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Hello! Could you please delete mine for the MAC Blush?

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@gabstrpkoska, we've removed this and it will come down from the site within 48 hrs. Thank you!

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Hi I still see it posted about 20 hours ago, is that normal?

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Tried to ship to PO box, but just found out Sephora instead used the last address i shipped to?

@AliceI444 Yes, it can take up to 24 hours to come down from our site.

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Damaged gift card and pin

Hi. My daughter received a gift card for her birthday and the last few numbers of both the card and the pin are missing. The girl at Sephora actually damaged it when ringing us up and told me to call ...

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Re: Damaged gift card and pin

@Scarlettx67 sorry to hear about this! The gift card number should be 16 digits and the pin should be 8 digits. It looks like your private messages are currently turned off. Please send me a private m...

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Re: Damaged gift card and pin

I have a card that i get form the Store and I am missing 2 numbers can you help me please

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Re: Damaged gift card and pin

Hi @sac13, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would l...

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I tried to have my order shipped to my PO box under the Canada Post Flex service. I'm sure that i used the PO box address when filling in the shipping address and i just found out they instead used an...

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Re: Tried to ship to PO box, but just found out Sephora instead used the last address i shipped to?

Hi @Jiaern, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would ...

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Sephoria 2024

Anbody else already in Atlanta and mad that we got that email at 7am saying session 1 is cancelled and right now at 11am it’s not raining anymore. I’m so angry and disappointed b caíste I’m sure like ...

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Theyre giving out the bags for session 1 if you go!!

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But do we still have to pay full price even though we didn't get to attend? Asking before trying going to try getting the bag Thank you 😊

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Yes please go get your swag bag if you’re there!! My sister lives in ATL so she was able to get both of our swag bags, even with me not being physically there 🙌🏽

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Thank you for letting know!! I got the bag!! Yes I’ll post photos later today!!

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