Canada Post

[thirty31one]

Not getting any response on the post I commented on, so I thought I’d make my own. 

What options are being given to people with order shipped through Canada Post? Everywhere else I’ve ordered from has shipped through Purolator or UPS. I’d have even been fine having it shipped to the store for pickup. It could be months before CP delivers, and that’s really not acceptable. I think it’s safe to say people’s orders are still sitting at the warehouse since there’s nobody to come pick them up, so what is Sephora doing to rectify this? 

[LaurieBT]

Hi @thirty31one,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie