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201,187 Posts
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Re: redeeming scent certificate online
Hi! I'm having same issue, got the items in my basket already but it
says the code doesn't exist 😞 please help!
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Re: redeeming scent certificate online
HI @Alice9521 I'm sorry for the trouble you're having! The code should
start with the letter U and should be located underneath of a barcode.
Please also note that a common issue is that the number 1 ...
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Re: redeeming scent certificate online
Hello, I am also experiencing the same issue. Looks like my certificate
doesn't have a promo code. Can you please PM me too for further
assistance? Thank you,Lechelle
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Re: redeeming scent certificate online
I am also having this issue, can you send me a private message ?
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Re: redeeming scent certificate online
I am also having this issue. The instructions for redeeming online are
not helpful whatsoever. How does it work?
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Re: redeeming scent certificate online
Hi @Hannah102402 Sorry to hear that! I'll send you a private message.
Always, Danee
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Re: redeeming scent certificate online
Hi. Can you just put a message here so people don't have to keep asking
about it? Are we able to use it online and if so what code do we put
where?
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Re: redeeming scent certificate online
Hi @TerryRenee, If the voucher states the fragrance can be redeemed
online, a code will be listed on the voucher. If you are unsure if the
voucher can be redeemed online and can't find the code, pleas...
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Re: redeeming scent certificate online
i got the sampler set and can’t find the promotion code so i can order
it online
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Re: redeeming scent certificate online
Hi @jayeee19, I believe the code will be at the bottom left corner of
the voucher and it usually begins with: U- I'll send you a message
shortly to follow up! Best, Laurie
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Re: redeeming scent certificate online
Hi, I am trying to put barcode which is started from U- and I changed
the letter between I and 1 But it wouldn't work.Could you send email to
resolve this problem? Thanks.
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Re: redeeming scent certificate online
Hi! Im having the same issue, can you please send me a Pm? Thanks!
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Re: redeeming scent certificate online
Hi @NicoleS7 A common issue is that the number 1 looks like the letter
I. If switching that does not work, please send me a private message
with with your registered email address, the name of the Sep...
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Re: redeeming scent certificate online
Hi @GoinsLeeA, I will send you a private message. Best Wishes, Janean
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Re: redeeming scent certificate online
Hello! I am also needing some help with my Fragrance certificate. If you
could help that would be great thank you!
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Re: redeeming scent certificate online
Hi @Anonymous, A common issue is that the number 1 in the code can look
like a capital letter I. If you previously entered the letter I and the
code did not work, please try entering the number 1 inst...
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Re: redeeming scent certificate online
What do I do if I lost the card that had the code to redeem my cologne
online? Unfortunately I lost mine but I still have all of the cologne’s
in the box for me to redeem one.
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Re: redeeming scent certificate online
Hi @adawg25, I'm so sorry to hear this! Regretfully, the vouchers can't
be replaced if they are lost, stolen, or damaged. Warm regards, Laurie
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Minis promo not working
The minis with order promo shows as available and when I try to add it
doesn’t work. It’s shower frustrating because I finally want to buy
enough to get the 3 free minis and it feels like false advertising. How
do I actually get the promo?
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Re: Minis promo not working
@naknak1, I'm sorry, it looks like the fragrance minis promo is out of
stock and I apologize for any disappointment. I'll share this feedback
with our teams. Best, Laurie
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birthday gift
I just made a purchase and they were “out” of birthday gifts. I was told
to go on line and it would be sent to me. Not the case.
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Re: birthday gift
@upset2 I'm so sorry about this! I recommend checking with your local
Sephora stores before your birthday month ends to see if the gifts have
been restocked. Alternatively, you can redeem your gift online with a
merchandise order of $25 or more.
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How do i unlink a phone number from my account
Hi! i dont know how to unlink an old account from my profile. It's not
even my account, it gets annoying to have to specify which person i am
whenever i give them the phone number for my account. Can anyone help?
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Re: How do i unlink a phone number from my account
@isablelL, I'm happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like t...
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Advent calendar
So I ordered two Sephora advent calendars about six weeks ago. Have I
been scammed?
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Re: Advent calendar
@DiWilly, I'm sorry to hear this! If your order was placed on the
Sephora website, we can look into this for you. It looks like your
private messages are turned off, and you can adjust your preference...
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Received wrong item
I received the wrong item. When I try to contact support via chat I wait
for it to flash from unavailable to available and as soon as I click, it
toggles back to unavailable and no chat window opens s...
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Re: Received wrong item
@mmogg, I'm so sorry about this! We're happy to help. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the a...
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Re: Received wrong item
Thanks, @LaurieBT! I sent you a private message and double checked to
make sure my profile was set to receive messages.
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Price adjustment question
Hello, I purchased a product from Sephora on December 1st that has since
gone on sale today (December 5th). Am I able to get a price match for
the change in price? Thank you, Stephanie
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Re: Price adjustment question
@stephislive05, I'd be happy to look into this for you. It looks like
your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser only, not the...
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