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201,187 Posts
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Re: Got a giftcard worth $100. When tried to use, the balance was 0.
I have enabled the setting. @LaurieBT
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Promo Code
I hate that you can only use the promo code once. I have an online order
and pick up in store order but can only use the code for one. I wish you
could check out at once for both options like other st...
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Re: Promo Code
@slsmith, we apologize for the disappointment this causes and appreciate
your feedback. I'll share this with our Beauty Insider teams for
consideration with future promotions. I believe you should sti...
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Re: ORDER
@Milagrosmc, I'm so sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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1 Reply
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Re: beauty insider
@Melissa7605, we're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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UNCOMFORTABLE
I’m very disappointed with sephora. I was in town visiting my son and
had to stop by the Eastland Mall location in Evansville IN. I was
getting last minute Christmas gifts with my daughter , the young...
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Re: UNCOMFORTABLE
@lyndseyamy, I'm so sorry to learn of your experience, and appreciate
you bringing this to our attention. We value your feedback, and we never
want our clients to feel this way. It looks like your pri...
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Sephora Affiliate Program Canada
Hey, I am trying to apply for the Sephora Affiliate Program that is on
that website : https://www.sephora.com/ca/en/beauty/affiliatesBut when I
click on it, it just ask me to create my Rakuten account...
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Re: Sephora Affiliate Program Canada
@GlamAI, my apologies, please inquire with Rakuten directly for
assistance. Email: uspubsupport@rakuten.com Phone: +1 888.880.8430 Best,
Laurie
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Recent purchase Order #
Hello, I recently placed an order thinking I could get the 20% off sale
for Rouge members (30% off Sephora products) but it seems I was just a
few days early for the sale which starts today. Is it pos...
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Re: Recent purchase Order #643522009487
@DinaP1979, we understand why you want to use this promotion now. We’re
sorry, but it’s only available within the specified window, 12/6 -
12/15. We hope you can use it on other items you have in mind.
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Price Adjustment
I purchased a couple relatively expensive items two days ago and now I
see everything is 20% off. Can I get a price adjustment or do I actually
have to physically go into a store to return and repurchase? Thanks,
Jenifer
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Re: Price Adjustment
@JenShafer, I'm happy to look into this for you. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app). ...
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2018 W-2
Hello! I am a former Sephora employee looking for my 2018 W-2. Can
someone please help me with retrieving that information?
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Re: 2018 W-2
@Emmamuala, we're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Order cancelled and gift card money no refunded
I made a purchase with my gift card on November 19th for store pick up
but I didn’t pick up the order in time that it was canceled 5 days later
on November 25th, but it wasn’t refunded and my gift car...
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Re: Order cancelled and gift card money no refunded
@Novem009163h Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through o...
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Re: Order cancelled and gift card money no refunded
Hello KeelyBT, I just changed my private message setting. Can you please
message me again? I am new here, don’t know how to message you.
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Re: Order cancelled and gift card money no refunded
@Novem009163h, I'll send you a message shortly!
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Still shipping with Canada post!?!?
How is Sephora still shipping with Canada post. I contacted customer
service through the chat and they said they would help me with it then
disconnected and did not do anything. I am slo tired of gett...
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Re: Still shipping with Canada post!?!?
@maryakk I'm sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a privat...
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Re: Still shipping with Canada post!?!?
I did contact Sephora via the chat, the person lied that they will get
me refund and then left the chat. Btw I turned my private messages on
here so send me a message to resolve this.
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1 Reply
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Re: Still shipping with Canada post!?!?
Where exactly am I supposed to go to run on mY messages?
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Re: Still shipping with Canada post!?!?
@maryakk You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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why is the YHAVEITALL code is not available in Canada and why did we receive an email for this promotion if we cannot use it anyway????!!!!
why is the HAVEITALL code is not available in Canada and why did we
receive an email for this promotion if we cannot use it anyway????!!!!
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Re: why is the YHAVEITALL code is not available in Canada and why did we receive an email for thi...
@SanamImn, we're sorry you received a US email by mistake, and we have
updated your email subscription settings for Sephora Canada offers.
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Birthday gift
Hi I’m placing an online order but it’s not allowing me to add my
birthday gift to the cart. I had just placed an order with it that I
cancelled as I had to change the shipping address. Maybe the site...
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Re: Birthday gift
@Aisha369, my apologies! For assistance with this, please contact our
live chat at https://www.sephora.com/beauty/contact-us or call
1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please ...
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Online Order Price Adjustment
I purchased some items on 12/2 and have not received them yet but the
price has been reduced, can I make a price adjustment?
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Re: Online Order Price Adjustment
@MoonieTu I'm happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Product
I looking for alternative to.sephora matt power shade 36 golden fawn,
seems like it got disconnected
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redeeming scent certificate online
I’m trying to redeem my perfume voucher online but i’m not sure how to.
I tried calling customer service and i got hung up on. sos!!
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Re: redeeming scent certificate online
I am having this same issue and have tried contacting other ways and
still no responses.Also, do these certificates expire?
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Re: redeeming scent certificate online
Hi @Anonymous, I'm sorry for the trouble! The certificates don't expire
but we do recommend redeeming this as soon as possible, in case any of
the fragrances become unavailable. I'll send you a message shortly to
assist. Best, Laurie
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Re: redeeming scent certificate online
I seem to be having the same problem. Is there any way you could help me
out?
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Re: redeeming scent certificate online
@Shanieb11, you should be able to enter the promo code in the
"Promotions" section at checkout. I believe the code usually begins
with: U- We're happy to assist further. It looks like your private
mes...
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