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200,424 Posts
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Re: Gift card
Hi @VirginiaAl, I'm sorry about this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Username help; also account number help
Hi. I'm trying to log in to the Sephora web site for managing my card,
but my username isn't working and I am not able to reset it in the
system. Can you help? Thanks!
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1 Reply
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Re: Username help; also account number help
@Upstartcrow1564 If you're referring to your Comenity Capital Bank
account, I recommend contacting Comenity Capital Bank directly for
further assistance: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (...
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Did not receive samples
Just received the final part of my order but did not receive any of the
samples I requested. This is becoming an annoying trend!
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Re: Did not receive samples
I didn’t get my samples AGAIN. This happened multiple times with Fleet
Optics. So frustrating.
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Cancel same day delivery subscription
Help!! I cancelled my subscription but was still charged for it. I need
a refund since I will not need an annual subscription of this.
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1 Reply
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Re: Cancel same day delivery subscription
@rxxbx It looks like your private messages are currently turned off. You
can adjust your preferences in your settings on a browser, not the app.
Please send me a private message with your registered e...
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Got charged but no order
I got charged even thought it said transaction didn’t go through. Also
got no email about it so I’m not sure what to do
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Re: Got charged but no order
@alia106 I can confirm your order was not successfully placed on your
account. The amount you may be seeing on your bank statement is a
temporary pending authorization, not a charge, and it will autom...
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Delivered to wrong house. Missing free samples AGAIN.
I received an email from Sephora that my package has been delivered. I
checked outside my door to see but couldn’t find my package. I asked my
dad to check in our mailbox to see but no luck. When my d...
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Re: Delivered to wrong house. Missing free samples AGAIN.
Hi @JachelleM, I'm sorry for this experience! Thank you for reaching out
to us. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on t...
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My order is still "in Progress" since 11.11.24
Hi I placed an order online on Nov 11, 2024 and is is still In Progress,
7 days later. See attached screenshot. Order# . How can this be
expedited? Can I change this to same-day delivery? I need the hair tool
#ASAP #order delay
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Re: My order is still "in Progress" since 11.11.24
Hi @EviGi, I'm sorry for the wait! Orders may take longer than usual to
process and ship due to high volume from our Holiday Savings Event. We
recommend referencing the estimated delivery date in your...
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Free sample glitch
Is anyone having issues adding free samples to their order? It freezes
every time I try to add them. I’ve tried deleting and reinstalling the
app and other things as well. #help!
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1 Reply
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Re: Free sample glitch
Hi @Caitlinalison, I'm so sorry to hear this! I'm glad to see that you
were able to place your order with the samples and I apologize for any
inconvenience caused. Best, Laurie
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Order status
Hi, my order was supposed to be delivered on Tuesday November 12th.
However, I still haven't received it and there has been no updates.
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Re: Order status
Hi @Coltsmom27, I received your private message but I'm unable to
respond as your private messages are turned off. You can adjust your
preferences in your Community settings (on the browser only, not the
app). Thank you!
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Re: Order status
Hi @myriampaquette, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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Scratched Off Gift Card Number
Hi there, I accidentally scratched off a few of the last digits of the
gift card number. Is there a way to retrieve these numbers?? Thank you!
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8 Replies
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Re: Scratched Off Gift Card Number
I also accidentally scratched off the first couple numbers of the card
#, any solutions?
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Re: Scratched Off Gift Card Number
@annab311e You should still be able to use the card in any of our
freestanding stores.
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Re: Scratched Off Gift Card Number
Please I have the same problem, I mistakenly scratched off the last few
digits off the card number
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Re: Scratched Off Gift Card Number
Hi @Anonymous, I'm going to send you a PM to assist. Always, Danee
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Re: Scratched Off Gift Card Number
Hi, I have the same problem and don’t know how to fix it, what’s a PM?
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Re: Scratched Off Gift Card Number
@stinaokay Regretfully, gift cards cannot be replaced if lost, stolen,
or damaged. And in order to redeem it online, the pin number is needed.
You may still be able to redeem the gift card in store! P...
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Missing item
I am a very loyal customer. I have been shopping with Sephora for years
and shipping to the same address. I am missing one item, a perfume that
cost $165. No one is helping me because it’s a forwardin...
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Re: Missing item
Please definitely reach out to customer service. I just got my package
also and I'm missing a Vanessa myrick's item, both of my samples were
substituted with cardboard samples that don't even match my...
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Re: Missing item
@Ummirah I'm sorry to hear about this! Our website lists that if you
choose to use a parcel forwarding company, we will not be liable for any
damage, defect, or loss that occurs. We will not offer rep...
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Re: Missing item
This is truly unfair because the box came completely sealed, nothing was
tampered with and everything else was there except one item!!! It was
$165, the most expensive thing in my order. I have been s...
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Re: Missing item
@Ummirah , All major distribution centers use camera and barcodes that
must be scanned and also a weight system to deter stealing. This doesn’t
even address what distribution employees go thru to get ...
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Re: Missing item
Clearly you’re delusional. The package was completely sealed. How could
this be happening to so many other people, but instead of helping their
loyal customers, they’re refusing to help? It is Sephora...
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Re: Missing item
I genuinely believe this policy allows Sephora to steal from people who
are using freight forwarders because of this UNFAIR policy. Surely this
is ILLEGAL. I have literal photos of the box, that was c...
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