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200,619 Posts
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Re: tired of the "freight forwarding address" excuse
Hi @jeanniemg, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Missing sample in order
Hi, I have not received the sample I had chosen while placing my recent
order. And received something different that too only one instead of
two. I had found this issue in my earlier order also but I ...
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1 Reply
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Re: Missing sample in order
@Deepti1, I'm sorry to hear this! Samples can be substituted but they
should not be missing. It looks like your private messages are turned
off, and you can adjust your preferences in your Community s...
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Shipping delay
I am reaching out regarding my order, which I placed on November 1st.
According to the tracking information, the delivery company attempted
delivery on November 4th, but the parcel was not left becaus...
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1 Reply
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Re: Shipping delay
Hi @Beautybelle73, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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Perfume Voucher Issues
Spoiler (Highlight to read)Perfume sampler issuePerfume sampler issueI
ordered the sampler kit for perfumes and tried to redeem my offer. It
gave me an error when I was checking out and when I tried t...
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1 Reply
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Re: Perfume Voucher Issues
@perfumevoucher Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your registered email
address and a picture of the voucher or you can contact...
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Missing product
I am really disappointed with Sephora, in the last few weeks I have
spent a lot of my money on purchases, anxiously waiting for them to
arrive in my hands. In less than a week, in two different orders...
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1 Reply
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Re: Package
@delilahh24 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-46...
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Didn’t receive free samples
Hello,I received my order today but none of my free samples were
included. Is there something that can be done?
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2 Replies
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Re: Didn’t receive free samples
@MariaPapa I'm sorry to hear about your samples. It looks like your
private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. Please send m...
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1 Reply
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Re: Didn’t receive free samples
I didn’t either. Neither did my mom who I shipped an order to. It seems
to be a regular occurrence, especially during VIB 20% off. I’d be lucky
if I got a substitute sample but didn’t even get that. I...
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Does Sephora do returns/ exchange policy?
If we buy anything online or in store, & want to return it, does Sephora
take it back? full return is possible or not? ofcourse the item would be
sealed packed.
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1 Reply
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Re: Does Sephora do returns/ exchange policy?
@heena20 If you are not satisfied with your item, you are welcome to
make a return or exchange. If you return within 30 days of purchase, you
will receive a refund to your original form of payment. If...
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Same Day Delivery- Partial Order Received
Placed an order for a few items I needed plus two fragrances that were
meant to be gifts for a wedding I am attending, the order shows up same
day as promised but it was delivered in a bag and left in...
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2 Replies
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Re: Same Day Delivery- Partial Order Received
@guruvon I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us privately on Facebook, Twitter or
Instagram.
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1 Reply
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Re: Same Day Delivery- Partial Order Received
I sent a message but I am not sure if it has gone through- Please keep
me updated
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Sephora Credit Card Reawrds not working/ showing up on my app
I checked on my credit card account it says I have a 45 and a 15
certificate but i go back to the app and I don't see my rewards
anywhere. Any help on it?
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Re: Sephora Credit Card Reawrds not working/ showing up on my app
@HuaMulan123 I'm so sorry to hear about this! I recommend reaching out
to Comenity Capital Bank directly for more information and further
assistance. Please call: 1-866-841-5037 (Sephora Visa) 1-866-8...
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1 Reply
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Re: Sephora Credit Card Reawrds not working/ showing up on my app
Anyone who has problems liek this none of those 3 numbers will be able
to help with your problem confirming after calling that last number
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Really frustrated with customer service
I am so done with Sephora customer care. I ordered 2 mac lipsticks, out
of which one is all dried up. I requested to send a replacement and they
are like ‘oh! We can’t do that. We have helped you with...
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Re: Really frustrated with customer service
Hi @Gagan11, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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1 Reply
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Re: Really frustrated with customer service
Hi Laurie! Thanks for reaching out. My order number is --- and the item
is the shade Dacedence (2663078). I have turned on my private messages.
Thanks for bringing that to my notice.
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Problems with Fleet Optics Delivery
Since sephora changed shipping companies to Fleet Optics I have only had
problems. I made an order November 1, and the original delivery date was
November 11. This is quite a bit longer than previous ...
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Re: Problems with Fleet Optics Delivery
@VictoriaShhh I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number or you can contact us by phone at 1-877-737-...
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1 Reply
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Re: Problems with Fleet Optics Delivery
Thank you, I was able to contact customer service and I have had great
support from Sephora customer service. I hope sephora reconsiders their
shipping contracts…
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Re: Problems with Fleet Optics Delivery
I have exactly the same experience...same dates, same (no) updates, same
status...
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Fleetoptics is the worst!
Spoiler (Highlight to read)Hi - I’ve been raising concerns about
Fleetoptics since the service was started being used by Sephora here in
Ontario October 2023 or so.Hi - I’ve been raising concerns abou...
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1 Reply
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Re: Fleetoptics is the worst!
Hi @BethanyM89, I'm sorry to hear of your delivery experiences and
appreciate you sharing this with us. It's our goal to ensure that all of
our clients receive their packages and have a positive onlin...
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Change from delivery to pickup
I recently placed an order for delivery, but the delivery date is too
further away, and I would like to change it to pickup.
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1 Reply
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Re: Change from delivery to pickup
Hi @samm118, We're happy to check on this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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Broken item
I need to get an item from my order replaced due to being broken on
arrival. What's the best way to proceed. I want the same item, but not
broken
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1 Reply
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Re: Broken item
Hi @Jangucreates, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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0 Replies
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Sephora Credit Rewarda disappeared and no customer service line can help
Spoiler (Highlight to read) I have a $10 and $5 rewards on my account.
The 10 expires 11/14 11:59 CST i have the statement that says it. It was
11/13 6-7 pm EST I went to check out with the 2 in my ca...
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Re: Sephora Credit Rewarda disappeared and no customer service line can help
@HuaMulan123 I'm sorry for the confusion! We don't have insight into
Comenity's system and are unable to view the status of your rewards. I
recommend contacting them by phone at 1-866-841-5037 (Sephor...
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1 Reply
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Re: Sephora Credit Rewarda disappeared and no customer service line can help
The first and second numbers i have already called tell me they can't do
anything about it and this is not the first time this has happened to me
the first being Feb of this year
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Beauty insider card - Apple wallet
Where can I locate my beauty insider card in the Sephora app? I was told
I can add it to my Apple wallet but I’m not able to locate it in the app
at all.
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Re: Beauty insider card - Apple wallet
@Trixie0501 We no longer support digital wallets, but you can still use
your email and phone number in store, as I don't see a BI card
associated with your BI account.
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