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200,644 Posts
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Re: Not receiving password reset email
same, I’ve looked in my inbox so many times to look for a reset password
but it’s not there
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Re: Not receiving password reset email
Hi @K422, I will send you a private message. Best Wishes, Janean
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Re: ALERT ADMIN TEAM
Hi @PaleNinja, This has been reported to the appropriate team, and we
don't recommend sharing any information. Thank you for also reporting
this message! Please know that your Beauty Insider account i...
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Re: ALERT ADMIN TEAM
Hi @PaleNinja , yes it is a scam. Please do not respond. Please. report
it by selecting "Report as Inappropriate."
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Re: ALERT ADMIN TEAM
Hi @PaleNinja . There are 3 dots next to the subject line. I circled in
RED where it should be:
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Re: ALERT ADMIN TEAM
@PaleNinja I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on a browser, not the app. Thanks!
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Delivery status - Exception
Hi, This is my first time ordering from Sephora online, and my package
was supposed to arrive today, but the tracking shows an "exception"
status. I read online that this usually means there’s an issu...
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Re: Delivery status - Exception
Hi @klaudyk, We're happy to assist with any order issues you may be
experiencing. It looks like your private messages are turned off, and
you can adjust your preferences in your Community settings (on...
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Re: Delivery status - Exception
I don't know where your from or how your package is being delivered, but
I'd recommend reaching out to the post office ( or whichever carrier is
delivering ) and check with them. @klaudyk
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Return lightly used item
hey! I just bought the haus labs foundation but I have very sensitive
skin and im scared if I use it and it doesn’t agree with my skin I will
be stuck with the whole bottle. If I use it once and i don’t like it can
I return it for a full refund?
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Re: Return lightly used item
@littlemsgiggles Yes, we are able to accept unused and gently used items
within our return/exchange policy. You can learn more about our policy
here: https://sephora.com/returns-exchanges
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Missing sample
I got my order today and it says that my order has a sample but I didn’t
receive it
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3 Replies
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Re: Missing sample
@saroshm oh no! It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your ord...
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Re: Missing sample
This happened to me again today as well as quite a few times with recent
orders. It would be nice if when you get you order shipped they just
updated it with an out of stock or something so that it do...
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1 Reply
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Re: Missing sample
@JusMyOpinion sorry to hear that! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private mes...
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0 Replies
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On Trac
I recently had a situation w/ on trac. Bottom line my package never
arrived. They stated it was delivered even though their web site still
says out for delivery. i hope hope hope my order makes it. Th...
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5 Replies
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Re: On Trac
@ddebb I'm not able to reply to your PM, as they are not enabled on your
side. You can adjust your account settings (the gear icon) on a desktop
or mobile web browser. It looks like this order has jus...
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1 Reply
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Re: On Trac
I sent you a pm. I’ll let you know whether it not it arrives. Hopefully
it will! I’ll try to turn my pm’s on.
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Re: On Trac
@ddebb I'm sorry to hear that! It looks like your private messages are
currently turned off. If you need help with your order, please send me a
private message with your order number or you can contac...
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Re: On Trac
FYI: Apparently the pm’s are no longer active period. That’s what I was
told via customer service. Anyhow…my package arrived! Thank you and how
long am I going to be considered a new comer? I’ve been shopping at
Sephora for years! Thx.
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1 Reply
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Re: On Trac
@ddebb I'm glad to hear your package arrived! You can learn more about
the Community Rank System here:
https://community.sephora.com/t5/Trending-at-Sephora/Demystifying-the-Community-Rank-System/m-p/6244348#U6244348
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How do I change my birthday?
My birthday is November 29th and I was looking forward to receiving my
gift but my account says that my birthday is May 29th? Can I get some
help with changing it without calling? Thanks!
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Re: How do I change my birthday?
Hi my birthday is November 30th and it says it’s July 7 I called and
they said they changed it but it’s been 2 weeks and it still hasn’t
updated can you update it?
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1 Reply
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Missing package
Hi everyone. I ordered products from sephora. My parcel shows delivered
but i didn’t get any parcel. I searched everywhere. I have no idea what
to do now. I was very excited for the parcel but didn’t find anywhere.
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Re: Missing package
@samy1996 sorry to hear that. It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message...
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2 Replies
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1 Reply
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$100 Rouge Reward Expiry?
I got my rouge reward just two days ago, November 12, but it is saying
it will expire on 1/25/25. But I was under the impression it was valid
for 90 days after redemption. Shouldn't it be expiring in February? Has
this policy changed?
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1 Reply
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Re: $100 Rouge Reward Expiry?
@thechooch, we're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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customer service
need an item from my order replaced because it came broken and smashed.
I want the same item, but not broken. what do i do
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Re: customer service
@kenziebell7 I'm not able to reply to your PM, as they are not enabled
on your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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1 Reply
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Re: customer service
wow, so helpful you are. i sent u my order number so maybe do something?
i have no clue why u cant reply back, very inconvenient.
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Re: customer service
@kenziebell7 Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number and
which item is damaged or you can contact us by phone at 1-...
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