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200,371 Posts
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Re: Delivered to wrong house. Missing free samples AGAIN.
Hi @JachelleM, I'm sorry for this experience! Thank you for reaching out
to us. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on t...
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My order is still "in Progress" since 11.11.24
Hi I placed an order online on Nov 11, 2024 and is is still In Progress,
7 days later. See attached screenshot. Order# . How can this be
expedited? Can I change this to same-day delivery? I need the hair tool
#ASAP #order delay
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Re: My order is still "in Progress" since 11.11.24
Hi @EviGi, I'm sorry for the wait! Orders may take longer than usual to
process and ship due to high volume from our Holiday Savings Event. We
recommend referencing the estimated delivery date in your...
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Free sample glitch
Is anyone having issues adding free samples to their order? It freezes
every time I try to add them. I’ve tried deleting and reinstalling the
app and other things as well. #help!
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Re: Free sample glitch
Hi @Caitlinalison, I'm so sorry to hear this! I'm glad to see that you
were able to place your order with the samples and I apologize for any
inconvenience caused. Best, Laurie
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Order status
Hi, my order was supposed to be delivered on Tuesday November 12th.
However, I still haven't received it and there has been no updates.
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Re: Order status
Hi @Coltsmom27, I received your private message but I'm unable to
respond as your private messages are turned off. You can adjust your
preferences in your Community settings (on the browser only, not the
app). Thank you!
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Re: Order status
Hi @myriampaquette, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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Scratched Off Gift Card Number
Hi there, I accidentally scratched off a few of the last digits of the
gift card number. Is there a way to retrieve these numbers?? Thank you!
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Re: Scratched Off Gift Card Number
I also accidentally scratched off the first couple numbers of the card
#, any solutions?
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Re: Scratched Off Gift Card Number
@annab311e You should still be able to use the card in any of our
freestanding stores.
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Re: Scratched Off Gift Card Number
Please I have the same problem, I mistakenly scratched off the last few
digits off the card number
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Re: Scratched Off Gift Card Number
Hi @Anonymous, I'm going to send you a PM to assist. Always, Danee
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Re: Scratched Off Gift Card Number
Hi, I have the same problem and don’t know how to fix it, what’s a PM?
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Re: Scratched Off Gift Card Number
@stinaokay Regretfully, gift cards cannot be replaced if lost, stolen,
or damaged. And in order to redeem it online, the pin number is needed.
You may still be able to redeem the gift card in store! P...
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Missing item
I am a very loyal customer. I have been shopping with Sephora for years
and shipping to the same address. I am missing one item, a perfume that
cost $165. No one is helping me because it’s a forwardin...
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Re: Missing item
Please definitely reach out to customer service. I just got my package
also and I'm missing a Vanessa myrick's item, both of my samples were
substituted with cardboard samples that don't even match my...
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Re: Missing item
@Ummirah I'm sorry to hear about this! Our website lists that if you
choose to use a parcel forwarding company, we will not be liable for any
damage, defect, or loss that occurs. We will not offer rep...
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Re: Missing item
This is truly unfair because the box came completely sealed, nothing was
tampered with and everything else was there except one item!!! It was
$165, the most expensive thing in my order. I have been s...
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Re: Missing item
@Ummirah , All major distribution centers use camera and barcodes that
must be scanned and also a weight system to deter stealing. This doesn’t
even address what distribution employees go thru to get ...
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Re: Missing item
Clearly you’re delusional. The package was completely sealed. How could
this be happening to so many other people, but instead of helping their
loyal customers, they’re refusing to help? It is Sephora...
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Re: Missing item
I genuinely believe this policy allows Sephora to steal from people who
are using freight forwarders because of this UNFAIR policy. Surely this
is ILLEGAL. I have literal photos of the box, that was c...
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2024 Advent Calendar - Missing Item
My daughter opened day 2 this morning and only the cap to the lipstick
was included. How do we get the lipstick?
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Re: 2024 Advent Calendar - Missing Item
@rmachovec Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private messag...
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SOLD OUT PRODUCT
I am really disappointed with Sephora, in the last few weeks I have
spent a lot of my money on purchases, anxiously waiting for them to
arrive in my hands. In less than a week, in two different orders...
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USED PRODUCT!
I have received a used foundation! There were fingerprints on the
outside of the box. I thought it was so strange when I was looking at it
and I opened it up and there’s smears all over the tube! And ...
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Re: USED PRODUCT!
@katybic sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message ...
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Someone is using my account for points
Spoiler (Highlight to read) Someone has been using my account for the
past 2 years in store in the same city I live. They’ve been using my
account to redeem points for the $10 off. I’ve been calling i...
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Re: Someone is using my account for points
The same exact thing is happening to me. They added SEE ID next to my
name, removed the phone number, changed the email and someone is STILL
using my beauty insider account. It’s ridiculous.
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Re: Someone is using my account for points
@alinapena98 I'm sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pr...
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Re: Someone is using my account for points
Hi @dvan3 I'm so sorry to hear about this! I'm sending you a PM.
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Scratched off pin
Hi, I was given a card by my boyfriend but he scratched off the pin by
accident, is there anything you can do about it?
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Re: Scratched off pin
@tyreaves Regretfully, gift cards cannot be replaced if lost, stolen, or
damaged. And in order to redeem it online, the pin number is needed. You
may still be able to redeem the gift card in store! Pl...
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Returns
Hi,are there any ways to return products I ordered another way that’s
not FedEx? I don’t live near one and having them pick up it up at my
house is not an option. thank you,jenny sanchez
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