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200,361 Posts
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Re: Missing samples
Hi @krishsh, I am sorry about that! I will send you a private message so
I can assist you with this. Thanks! Best Wishes, Janean
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2 Replies
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RE: Re: Missing samples
I also never receive any samples I request when ordering online. I know
they are limited, but to not even substitute is really disappointing
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1
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1 Reply
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Re: RE: Re: Missing samples
Hi @JennRN523, I'm so sorry to hear about that! I'm going to send you a
PM in just a moment. Always, Danee
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Usage of word “fair” as a skin descriptor
Why do companies like Sephora and others continue to use the word “fair”
to describe light skin tones? It is archaic and implies that darker skin
tones are not as good as lighter ones. Fair denotes ju...
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1
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1 Reply
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Re: Usage of word “fair” as a skin descriptor
@KamiBee Thank you for sharing this feedback. I will definitely share it
with the appropriate department for future consideration.
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Delete review
Hi there! Can you please delete my review for Summer Fridays lip balm? I
didn't get to finish it and my last bit didn't make much sense. Thanks
in advance!
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1
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1 Reply
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Re: Delete review
Hi @AliClaribel, I've removed it for you! Please allow 24-48 hours for
it to be removed from the product page. Always, Danee
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Order not delivery
Hi, I have just tracked my order and they showed that it has been
delivered to my mailbox, but when I checked my mailbox, there was
nothing inside. What should I do?
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1
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1 Reply
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Re: Order not delivery
Hi @Thienta0222, I'm sorry you haven't received your package! In
reviewing your account, it looks like you were recently assisted. If you
have any additional questions or concerns, please send me a PM. Always,
Danee
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Unsuccessful Authorization Order
please i need help i made a big money purchase on skin care and i get
Unsuccessful Authorization Order!!!!
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2 Replies
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Re: Unsuccessful Authorization Order
Hi @Anonymous, Sorry to hear that! I'll take a look at your order then
send you a PM. Always, Danee
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Package delivered to old address! Help?
Recently placed an order and added my new address, obviously so my stuff
could be shipped here! But for some odd reason my package was sent to my
old address and will be delivered today!! What can I d...
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1
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1 Reply
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Re: Package delivered to old address! Help?
Hi @Angiieee93, I'm sorry to hear about that! I will send you a PM in
just a moment. Always, Danee
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0 Replies
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cancel order
Hi, I just placed an order for my first time. I realized I picked the
wrong item and want to cancel my order. How can I go about doing that?
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1
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1 Reply
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Re: cancel order
Hi @Icecream457, We have a short timeframe in which we're able to cancel
orders. I'll check the status then send you a PM. Always, Danee
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Missing Order
Ever since March my packages from Sephora did not arrive and I have been
contacting Sephora online through email and even calling them. It has
gotten to a point where I gave up given that the pandemic...
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1
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1 Reply
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Re: Missing Order
Hi @marytiffany78, I'm sorry to hear about this! I will send you a PM in
just a moment. Always, Danee
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0 Replies
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Groups with no conversations?
I've noticed that there are a few groups that have many members, but
zero conversations. Glitter Enthusiasts, Highlighters, Makeup
Minimalist. I tried to post in a couple because I had some questions....
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3
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3 Replies
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Re: Groups with no conversations?
@MsMAP Those particular groups have been retired. Please feel free to
post your questions in one of our other groups.
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1
| 1 Hearts |
1 Reply
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Re: Groups with no conversations?
@MsMAP I'll be happy to look into this for you and will let you know
once I have more information.
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Fleet Optics
I missed the delivery yesterday because I assumed it was coming Canada
post as my Sephora usually comes, now I have no idea when my package
will be delivered... I’ve been waiting all day and there has been no
update. Can someone please assist?
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2
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2 Replies
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Fleet Optics
fleet sucks. they "safe dropped" my package on Saturday by leaving it in
my lobby not my door. only way I knew was I wondered where my order was
and asked my husband to take a look. how does a courier...
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Re: Fleet Optics
@eebee21 I'm sorry to hear that! I will be happy to look into this for
you and will send you a PM with more information.
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0 Replies
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Delivery
can you please tell me why I haven’t received this order. Leaving for
vacation & need product
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2 Replies
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Re: Delivery
Hi Siminsky, We had to remove your photo in your first message. Can you
please provide your order number so we can further assist you? Thanks!
Best Wishes, Janean
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0 Replies
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Re: Delivery
Hi @Anonymous, I will send you a private message so I can assist you
with this. Thanks! Best Wishes, Janean
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0 Replies
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New gift card shows $0 balance
I just received a new gift card for my bday, but when I tried to use it,
it indicates that there is 0 dollars in the card.
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3
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3 Replies
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Re: New gift card shows $0 balance
I bought 2 gift cards yesterday (8-23-20) one for $150 and the other one
for $200 and both of those cards are showing $0 balance. I called
customer service where I bought the cards from and told me th...
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1
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1 Reply
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Re: New gift card shows $0 balance
@Anonymous I'm sorry to hear about your experience! I will send you a PM
for more information.
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0 Replies
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Re: New gift card shows $0 balance
Hi @Anonymous - I'm sorry to hear that! Please give us a call at
1-877-SEPHORA (1-877-737-4672) so we can further assist. Regards, Kevin
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Sephora erases comments?
Have any of you realized that Sephora filters comments ? I suffered from
a bad chemical burn from using Knockout toner by Tarte on my face.
Several months later, i am still scarred. I submitted my rev...
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10
| 2 Hearts |
10 Replies
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Re: Sephora erases comments?
Hi @Alexandraleila, I'm sorry to hear that! I'll take a look at your
reviews then send you a private message with more information! Always,
Danee
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| 1 Hearts |
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Re: Sephora erases comments?
@Alexandraleila, so sorry to hear about the over exfoliation, thats
unfortunate. I think there was a similar issue on the boards a little
while ago. If you look at the guidelines, says that medical co...
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Re: Sephora erases comments?
@Alexandraleila @I know a couple times my reviews good or bad didn’t
post and I just resubmitted them with no issues.
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Re: Sephora erases comments?
I'm not sure if Sephora erases negative reviews per se, as it never
happened to me, but I do recall one time where I submitted a review
twice and it never posted. I thought about it and considered may...
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Sephora erases comments?
Definitely. Some of my negative reviews have been posted, but others
never were. I used a hair product that completely stripped week old
color out of my hair despite being advertised as color safe, ne...
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5
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5 Replies
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Objet : Sephora erases comments?
Someone from Sephora wrote to me, it’s official they refused to publish
my reviews ( I wrote two thinking the first one didn’t work) as they say
it didn’t respect their guidelines... pretty scary to k...
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