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200,518 Posts
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Change shipping address right after order has been shipped!!
Hey! Just got the email (27.08.20 10:48 PM) that my order was shipped
and I then realized I gave the wrong shipping address please help!! I
don’t want to lose my order
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Re: Change shipping address right after order has been shipped!!
Hi @DAndraR, I'll look into your order then send you a PM! Always, Danee
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Re: Change shipping address right after order has been shipped!!
@DAndraR you can contact the shipping company and try to intercept the
package but you will probably have to pay for it or you can ask for it
to be held at a store if it's UPS or Fedex.
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Re: Change shipping address right after order has been shipped!!
You normally can cancel orders under 1h of time.I did it once as i
forgot to add something that i wanted to add.
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Re: Change shipping address right after order has been shipped!!
Unfortunately it was passed the 1 hr mark but thank you!
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Re: Change shipping address right after order has been shipped!!
@DAndraR I'm sorry I haven't received your PM. Please reply directly to
my private message so I can further assist you. Thanks!
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Re: Change shipping address right after order has been shipped!!
@DAndraR I'd suggest contacting customer service by either calling or
posting in the Customer Support Group
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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Payment
I made sure that everything was correct when I put in my card
information, and it never saved my security code on the back of my card.
I typed it in multiple times, and pressed save, but every time I’...
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Re: Payment
Hi @KileyMG, I'm sorry for the trouble you're having placing your order
on our website! Please contact us via phone at 1-877-737-4672. One of
our representatives will be happy to assist you. Thank you! Always,
Danee
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Get rid of Fleet Optics, NOBODY is satisfied.
I've had a terrible time between Sephora CS and Fleet Optics CS this
past week. Fleet "attempted" delivery one day but I know for a fact they
never buzzed or phoned or tried to do anything. The tracki...
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Re: Get rid of Fleet Optics, NOBODY is satisfied.
Hi @spatricia, I'm so sorry to hear about your recent order experience.
I am going to send you a PM to further assist you. Always, Danee
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Received wrong package
Hi Sephora!Yesterday I received someone else's package, it's even
addressed to them. I'm also missing my own package, maybe it got
delivered to them? I've left it outside to see if the courier FleetOp...
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Returns
I'm attempting to begin a return via mail but keep getting a "we can't
recognize that order number or zip" message. The information is
definitely correct so why isn't it being recognized?
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makeup lessons for a mtf trans woman
I know that sephora offers things like makeovers and lessons for the
transgender woman who has basically no idea how to or what products or
what a quality product can do to help me get to know what I ...
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Refund
Can someone advise me on how to get a refund when you never received the
packages. through Sephora?
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Re: Refund
Hi @marytiffany78, I'm sorry that you have not received your order! I'll
send you a message shortly. Best regards, Laurie
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I have lost my beauty IQ NUMBER....AND MY MIND !!
Can someone please help ?? How do I get my Beauty IQ number ?? I have
been a member FOREVER and IDK ...WTF ...LOL ...
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Re: I have lost my beauty IQ NUMBER....AND MY MIND !!
Hi @lale Are you inquiring about your Color IQ number? If you let me
know which foundation (formula/shade) is your best match, I will be
happy to look it up for you.
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RE: Re: I have lost my beauty IQ NUMBER....AND MY MIND !!
I have been wearing IT Cosmetics CC + Cream Color Tan (W) light brown
and I mix some Medium Tan (W) Golden Beige .... Just a dab 🙄. Thank you
so much LaLe
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Re: RE: Re: I have lost my beauty IQ NUMBER....AND MY MIND !!
Hi @keelybt . Did you receive my response on my beauty IQ ??Thanks
againLaLe
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Re: RE: Re: I have lost my beauty IQ NUMBER....AND MY MIND !!
Hi @lale, My apologies! I see that the ColorIQ number for shade Tan -
(W) (Light Bronze) would be: 1R10 The ColorIQ number for shade Medium
Tan - (W) (Golden Beige) would be: 1Y09. I hope this is helpful! Warm
regards, Laurie
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No confirmation e-mail or number? Money taken
Placed order in the evening on 8/27/2020 using Paybright. All processed
through and when it prompted me back to the Sephora website after
completing the Paybright process, it just went back to the hom...
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Re: No confirmation e-mail or number? Money taken
Hi @kimnicole16, I'm sorry to hear this! I’ll take a look and I’ll send
you a message shortly. Best, Laurie
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Order canceled/ BI Points not returned.
I had an order that was canceled. In that order there was a Beauty
Insider Reward. I am owed those 100 points to my account. Thank you.
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Re: Order canceled/ BI Points not returned.
Hi @ynga, I’m happy to look into this and I’ll send you a message
shortly. Best regards, Laurie
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Fleetoptics
This is my first experience with them. What on earth does "no safe drop
location" even mean? And there's giant red letters saying EXCEPTION. I'm
so confused. Does this mean they did not deliver the pa...
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Re: Fleetoptics
Hi @Frejyarya, This post has been moved to Customer Support and I'm
sorry that you did not receive your package. I’ll take a look and I’ll
send you a message shortly. Best regards, Laurie
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Unsuccessful Authorization
I had placed 4 times orders. But they all been cancelled. I am so sure
about the payment information corrections. Who can help me?
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Re: Unsuccessful Authorization
Hi @Anonymous, This post has been moved to Customer Support. I'll take a
look further and I'll send you a message shortly. Best, Laurie
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Re: Unsuccessful Authorization
@Anonymous Unsuccessful Authorization has nothing to do with your
payment being correct or incorrect; Sephora has cancelled the order for
another reason after the fact. Unfortunately, front-line CS do...
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RE: Re: Unsuccessful Authorization
@RGbrown I’ve been dealing with Sephora for months due to UA. When I
talked to them the first time, they told me it was because I had too
many addresses in my shipping address history (only had 5, bc ...
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Re: RE: Re: Unsuccessful Authorization
@DuckE806 Mine occured over three years ago, and yes, I was successful
at getting it fixed. In all honesty, I think I just lucked into getting
the right person to see it, because I didn't have to figh...
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Unsuccessful Authorization
My orders keep changing to unsuccessful authorization for the past few
months. I talked to a Sephora rep and they told me that they submitted a
form to look into the issue a month ago and never heard back.
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