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200,424 Posts
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Broken items
Hi! I purchased The Ordinary peeling solution for me and my friends,
however when I opened the box today when I got home, I realized most of
the bottles were broken and the solution was spilled everyw...
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My order says it’s been shipped ? NO TRACKING
My order says it’s been shipped and it’s estimated to be delivered
today! But there is no tracking. I was expecting the 2day flash shipping
as that is what I opted for but I’m upset bc now I see that ...
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Re: My order says it’s been shipped ? NO TRACKING
Hi @Tierra1020 I will look into this for you and send you a PM.
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Re: NaN on return
@Chels2948 I will be happy to look into this for you. I will send you a
PM for more information.
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paying with a visa gift card
I’ve been trying to purchase my order with this visa card for the past
10 minutes and it’s not letting me. do you by any chance know how i can
fix this problem??
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Beauty Insider Card Linked
Hi, I have an existing beauty insider card that I need linked to my
online account. How do I do this?
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Re: Beauty Insider Card Linked
Hi @Anonymous, I will send you a private message so I can further assist
you. Thanks! Best Wishes, Janean
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returns with recent promo
Hi! I am needing to return an item I order because of an allergic
reaction. I ordered during the recent promotion of 15 off $75. How is
that going to be deducted per item on returns?
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Re: returns with recent promo
Hi @sammysweet, This post has been moved to Customer Support and I'm
sorry for the trouble regarding your item! The discount is pro-rated
across all items in the purchase. Returns of discounted mercha...
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Insider points
I need help! I’ve been shopping at Sephora for a long time now and I
haven’t really ever checked my app that much. I’m looking at my points,
and it says I have 0! I have spent around $250 in the past ...
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Re: Insider points
Hi @ccarls052, This post has been moved to Customer Support. Points will
expire if your account has been inactive for 12 consecutive months. You
can keep your account active by making a purchase or re...
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How can I find Color IQ number?
I'm not sure if I'm posting in the right group but if anyone can help me
or redirect me I would greatly appreciate. 😊I thought I used to have my
Color IQ on my account but now it's nowhere to be foun...
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Re: How can I find Color IQ number?
Hi @maryoooom, This post has been moved to Customer Support. I see that
the ColorIQ number for the NARS concealer in Madeleine is: 4Y06 If your
ColorIQ number was previously saved to your account, I r...
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Linking Beauty Insider Account to online set-up
Unable to locate where or how to tie in my Beauty Insider Card???
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Missing Samples again
I know the samples picked are not guaranteed, however I never seem to
receive any. It is really disappointing and I was wondering why
substitutes are never made ?
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1 Reply
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Re: Missing Samples again
Hi @JennRN523, I'm sorry about this! Samples may be substituted
depending on availability at the time of fulfillment however they should
not be missing altogether. I'll send you a message shortly to assist.
Best regards, Laurie
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Missing samples
I am wondering who I should contact regarding the missing samples on my
last order?
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Re: Missing samples
Hi @krishsh, I am sorry about that! I will send you a private message so
I can assist you with this. Thanks! Best Wishes, Janean
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RE: Re: Missing samples
I also never receive any samples I request when ordering online. I know
they are limited, but to not even substitute is really disappointing
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Re: RE: Re: Missing samples
Hi @JennRN523, I'm so sorry to hear about that! I'm going to send you a
PM in just a moment. Always, Danee
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Usage of word “fair” as a skin descriptor
Why do companies like Sephora and others continue to use the word “fair”
to describe light skin tones? It is archaic and implies that darker skin
tones are not as good as lighter ones. Fair denotes ju...
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Re: Usage of word “fair” as a skin descriptor
@KamiBee Thank you for sharing this feedback. I will definitely share it
with the appropriate department for future consideration.
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Delete review
Hi there! Can you please delete my review for Summer Fridays lip balm? I
didn't get to finish it and my last bit didn't make much sense. Thanks
in advance!
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1 Reply
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Re: Delete review
Hi @AliClaribel, I've removed it for you! Please allow 24-48 hours for
it to be removed from the product page. Always, Danee
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Order not delivery
Hi, I have just tracked my order and they showed that it has been
delivered to my mailbox, but when I checked my mailbox, there was
nothing inside. What should I do?
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Re: Order not delivery
Hi @Thienta0222, I'm sorry you haven't received your package! In
reviewing your account, it looks like you were recently assisted. If you
have any additional questions or concerns, please send me a PM. Always,
Danee
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Unsuccessful Authorization Order
please i need help i made a big money purchase on skin care and i get
Unsuccessful Authorization Order!!!!
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Re: Unsuccessful Authorization Order
Hi @Anonymous, Sorry to hear that! I'll take a look at your order then
send you a PM. Always, Danee
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Package delivered to old address! Help?
Recently placed an order and added my new address, obviously so my stuff
could be shipped here! But for some odd reason my package was sent to my
old address and will be delivered today!! What can I d...
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1 Reply
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Re: Package delivered to old address! Help?
Hi @Angiieee93, I'm sorry to hear about that! I will send you a PM in
just a moment. Always, Danee
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cancel order
Hi, I just placed an order for my first time. I realized I picked the
wrong item and want to cancel my order. How can I go about doing that?
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Re: cancel order
Hi @Icecream457, We have a short timeframe in which we're able to cancel
orders. I'll check the status then send you a PM. Always, Danee
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Missing Order
Ever since March my packages from Sephora did not arrive and I have been
contacting Sephora online through email and even calling them. It has
gotten to a point where I gave up given that the pandemic...
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Re: Missing Order
Hi @marytiffany78, I'm sorry to hear about this! I will send you a PM in
just a moment. Always, Danee
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