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200,893 Posts
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QuadPay
Hello, QuadPay charged me and said the order was successful but Sephora
shows me no record of the order. Please advise.
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Re: QuadPay
Hi @BrandiGee, Sorry for the confusion. I'll send you a PM to gather
more information. Always, Danee
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Sephora Points
I purchased Rare Beauty products from Sephora today and I was wondering
how can I add my points to my account. Can I do it online? I got
receipts. tnx!
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Missing samples and mask in my order
My order was just delivered and I’m missing my face mask and my samples.
I haven’t ordered in a while and I thought maybe I could get my whole
order this time but no…again I’m missing items. It isn’t ...
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Re: Missing samples and mask in my order
Hi @bethany011, I'm sorry to hear about this! I will send you a PM to
further assist you. Always, Danee
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Re: Missing samples and mask in my order
@bethany011 I know that if you can call customer service at
1-877-737-4672 to let them know and they will give you 25 points per
regular sample and 50 points per promo code sample that's missing. For
...
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Re: Missing samples and mask in my order
@bethany011 Have you called customer service? They would be able to help
you.
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deleting sephora account
Hi there! I'd like to delete my Sephora account. Can you please help
with this process? Thanks!
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Birthday Gift
Hello, I didn't get to redeem my birthday gift back in April due to
COVID. I was just wondering if I am still able to claim it or if I have
missed out this year :(... I am placing an order tomorrow on...
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Re: Birthday Gift
Hi @Jess1441, Please call us at 1-877-SEPHORA (1-877-737-4672) prior to
submitting your order, and a Beauty Advisor will be happy to help with
adding the gift to the order for you. Thank you! Warm regards, Laurie
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RE: Re: Birthday Gift
Hi Laurie, I just saw your response to the birthday gift. I have the
same issue. Do we have to call in our entire order?
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Re: RE: Re: Birthday Gift
Hi @bethany011, I will send you a PM to further assist you! Always,
Danee
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Re: discounts
Hi @Anonymous, This should still be available for healthcare workers in
Sephora US stores. I recommend contacting your local Sephora store
directly for more details. Best, Laurie
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Beauty points
My husband recently purchased some products for me and didn’t give my
number for the rewards. How can i add the purchase to my rewards and
gain the points??
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Re: Beauty points
Hi @Queenenna, This post has been moved to Customer Support. I’ll send
you a private message shortly to assist. Best, Laurie
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Re: Beauty points
Hi @Queenenna If you still have the receipt, you can contact customer
service and let them know.
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Reward Points after purchase
Hi, I wasn't able to add rewards points at time of purchase. I have my
receipt now is it possible to add the points to my account now?Thanks:)
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Re: Reward Points after purchase
Hi @,MichelleOc I’m happy to help! I’ll send you a message shortly.
Best, Laurie
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Add points to my account with receipt
I need help adding points to my account after purchase. I have the
receipt
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Re: Add points to my account with receipt
Hi @Lwind, I’m happy to assist! I’ll send you a message shortly. Best,
Laurie
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Package Missing
My package was apparently delivered to me today, but I've been home all
day and have not received it. I'm stressing out pretty bad, this is my
first time shopping at Sephora at all and I don't know if...
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Re: Package Missing
Hi @Anonymous, I’m sorry to hear this! I’ll send you a private message
shortly to assist. Best, Laurie
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Product Leaked in Package
Hi,I recently ordered the Clinique Take the Day Off Cleansing Oil,
however when I received the package, the product had leaked in the box.
Is it possible to get any assistance with this? Thank you!
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Re: Product Leaked in Package
Hi @dominique9953, I am sorry about that! I will send you a private
message so I can assist you. Thanks! Best Wishes, Janean
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How can I delete my Sephora account?
Hi,I would like to delete my Sephora account. Can I ask some help how
can I do that?Thanks,Viki
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Re: How can I delete my Sephora account?
Hi @llvikill, I have sent you a private message. Please check your
messages when you have the chance. Thanks! Best Wishes, Janean
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Re: How can I delete my account?
Hi @llvikill I will send you a private message so I can further assist
you. Best Wishes, Janean
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points
Good afternoon, my beauty insider points have not updated from my
shopping the august sale as well as changing my mind on getting the 500
pt FRESH perk. I was shopping in store and got it but decided ...
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Re: points
Hi @taurusblazer, I'm happy to take a look further and I'll send you a
message shortly. Best, Laurie
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One week flash shipping?
So here I am again. Same complaint different package. I ordered this at
like 3am Tuesday because I needed it for Sunday. It sits for two days
somewhere. NOW USPS has it and they’re saying I won’t get ...
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Need a new account
I need to make a new account, but I would like to transfer my points and
keep my rouge status is this possible and if so how can I do this?
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Re: Need a new account
Hi @TeresaMarieeeee, This post has been moved to Customer Support. I'll
send you a message shortly to assist. Best, Laurie
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