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Hi @Alligoose, I sent you a private message. Always, Danee

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@DaneeBT Hi!! I’m having the exact same issue redeeming my full fragrance. Could you possibly PM me, as well? Thank you so much!

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Hi @KNoelle108, I sent you a private message. Always, Danee

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hello,can you help me as well. I put in the numbers from the left hand side but no luck

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Hi @Lexiekat I'm sorry for the trouble you're having! Sometimes the number 1 can be mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try enteri...

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Hi I'm having a problem with redeeming my scent certificate.

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Hi @Anonymous, I am sorry about that. I will send you a private message. Best Wishes, Janean

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Can you help me as well?

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Missing samples in last 3 orders

I have been missing samples or not getting them at all in my past 3 orders. Most recent one was missing both samples,I received one of three in the previous one, and none again in the one before.....I...

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Re: Missing samples in last 3 orders

Hi @michellememory, I'm sorry about this! I'll send you a message shortly. Best regards, Laurie

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New product submission

Hello, I am working on a new anti-aging product and would like to connect to see what would I need to do for Sephora to sell my products. Thanks,Telomere

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Re: New product submission

@Anonymous We would love to partner with you and try to get your product sold in Sephora! To get started, please create a profile with Range Me here: https://www.rangeme.com/sephora and our merchants ...

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Does anyone else not receive their samples?

It's the main reason I order online - I live within a few minutes of a store. In the last year or so, I've noticed a drastic reduction in the rate of receiving my samples (let alone the ones I actuall...

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Same here. I just received my order and am missing the samples along with the item I chose from a promo code. I only received the item I ordered. How disappointing! That is the main reason I choose to...

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Same…Sephora at Kohl’s just down the road. And when I do get samples, they are almost NEVER what I requested. It’s getting maddening! I’m about done with Sephora. I can get ‘almost’ everything I need ...

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I know, I don’t think I’ll be spending the $1000 to qualify for rouge this year either. They’ve taken away all of the benefits I care about anyways - no free make overs and shipping is free whether yo...

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i made a mistake with my review for the shikulime gel to oil cleanser review

Hi @alanabanana3, I'm so sorry for the trouble and thank you for sharing this feedback with us! I'll send you a message shortly. Best regards, Laurie

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Birthday Points Not Showing

I purchased the birthday bonus points along with product, and this shows on my order history. But they have not been added or show on my total Beauty Insider points. What is the issue?

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Re: Birthday Points Not Showing

Hi @Taffye, I'm sorry to hear this! I'll send you a message shortly. Best regards, Laurie

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Missing Order

Hi, I ordered from Sephora several times this past week. I got 3 of the packages that have been labeled as delivered but my very first package still has not arrived. Since the others have arrived, I d...

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Re: Missing Order

@MKR22 I will send you a PM to help.

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Just got my order in today, product expired 05/22

Hi,Been dealing with some great mask acne.wanted to try something new so I went with Murad acne control outsmart acne clarifying treatment. Got it today from the online order. Noticed on the package t...

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Re: Just got my order in today, product expired 05/22

@canary8 Oh no! I will send you a PM to help.

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i posted the wrong review for this product and wanted to redo it. can it be deleted so I can reupload? WASO SHIKULIME Gel-to-Oil Cleanser 4 oz / 125 mL

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Re: i made a mistake with my review for the shikulime gel to oil cleanser review

@mvillon08 I have removed it for you and it should come down from our site within 24 hours.

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Re: i made a mistake with my review for the shikulime gel to oil cleanser review

thank you so much!

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In-Store Points was not applied

Hi, I was wondering if anyone else purchased at a Kohls Sephora and did not get your points multiplied? I am missing out on 391 points and plenty more from an online order from July 15th and 16th. Is there a delay or days of processing?

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I also had an in-store purchase-my 1st with Sephora and don’t see the points applied. Do they link the account to your phone#?

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@Anonymous I will send you a PM to help.

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Hi @sweetenist Oh no! I will send you a PM to assist! Always,Danee

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This has happened to me as well. Every purchase in store I’m not getting my points and during covid I had 1575 points now I had none after lockdown n now not getting my points for in store purchases. ...

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