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200,608 Posts
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Bought in-store and want to earn point rewards
Hello, I just recently bought from an in-store Sephora store. However,
at that time I did not have a Sephora account to earn points. I just
created one account and would like to earn the points. How d...
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missing samples :(
I ordered some products from Sephora recently. I'm happy with the
products and they arrived on time! Unfortunately, the free samples i
ordered; "7 Virtues Vanilla Woods" and "Floral Street Sunflower P...
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Re: missing samples :(
Does that happen often? I got samples but just the wrong one.I am
thankful I even got a sample to begin with but I got duplicates.I
genuinely wanted to try new ones.I been buying full size after samples.
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Re: missing samples :(
Hi @Justbeamermaid, Substitutions will be made for out of stock samples.
I understand this may be disappointing and I apologize we weren't able
to send the ones you originally selected at checkout! Regards, Danee
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Lys blush in epic
I keep ordering epic shade but they keep sending me classy not sure what
is the issue. i want epic 😔 what should i do?
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Missing Samples
I just received my item purchased online but didn't get any of the two
samples I picked.
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Re: Missing Samples
Hello, i am also having this issue. I was so excited to try some samples
with my last purchase but didn’t get any 😞
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unrecognizable error when i log i
I can’t log into the app because it says unrecognizable error. I had to
make a purchase from safari. This makes buying products very difficult.
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Re: unrecognizable error when i log i
Hi @rapleyh Oh no! I will send you a PM to assist. Always, Danee
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Beauty Offer
Did anyone else spend over 35 dollars to get the Sol de Janeiro
ElastiCreme Beauty Offer then receive only one packet when 7 are shown?
I called customer service and was told that the offer was only f...
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Re: Beauty Offer
Holy wow, the exact same thing happened to me. I called customer service
as well and the guy was very nice, but he said that because the event
was over he couldn’t verify the amount of samples that wa...
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Re: Beauty Offer
and to top it off they had exactly the same offer available a couple of
days later!
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Re: Beauty Offer
@BeautysmyBestie I'm sorry to hear about your experience. I will send
you a PM.
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Re: Beauty Offer
Hi @batgitl, I'm sorry to hear this! I'll send you a message shortly.
Best regards, Laurie
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Re: Store recipt
I need help. I made a purchase in Sephora kohls. And my points for a
previous purchase is on here but not my other one. I have the receipt
but how do I upload it to get my points added to my account?
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Order shows as delivered, but nothing has arrived
Hello. I'm writing regarding my order --- It is showing delivered when
looking at the details through your website, but we have not received
anything. Can I get some help?
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Re: Order shows as delivered, but nothing has arrived
Hi @DerekF, I'm sorry to hear this and I'll send you a message. Please
note, the order number was removed from your post for security purposes.
Best,Laurie
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Scan receipt
Hi! I made an in-store purchase today and forgot to give my Sephora
account info so I was wondering if I could add my points to my account
through the receipt.
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Re: Scan receipt
Hello I also made a $200.00 purchase today and would like to know how to
add this to my sephora card to earn points. Please help. Thank you,
Kristine Pero
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Re: Scan receipt
Hi! I saw you answered a couple post about getting points from you
receipt after you purchased the item . How do I do that?
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my order not delivered
The tracking page has been saying my order is out for delivery since
wednesday the 20th but i still have not gotten my package. the tracking
site also has not updated since wednesday so i have no idea where my
package is.
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