Re: About the app
Hi @karam09, Thank you for sharing your feedback with us! I'll pass this
along to the appropriate department for future consideration. Always,
Danee
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Re: Cannot Redeem Birthday Gift
I'm having the same issue and sadly anything I wanted is out of stock. I
wish Sephora would come up with a better system or more options cause
having ur birthday at the end of the year with Sephora is horrible.
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Re: Cannot Redeem Birthday Gift
Hi @SophieBuys2Much, It does not look like it is your birthday month
just yet. You will have the option to redeem your gift during your
birthday month! Additionally, thank you for your feedback and I ...
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Re: Cannot Redeem Birthday Gift
Hi @iheartcosmetic, It looks like your birthday month already passed. I
will send you a PM to assist further. Always, Danee
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Damaged items
I ordered a Sephora Favorites kit and one of the products inside the bag
was open and damaged (or probably used?)... what should I do?
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Exception status
My package was supposed to be delivered on the 29th of September and
said it was supposed to be delivered on time. Then it said arriving late
on the 30th and since then it’s been stuck in transit ever...
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any way to change delivery method?
i really wanted my order by friday so i ordered on tuesday before noon
and selected 3 day ups.. since i ordered before noon it should have been
processed that same day and sent out wednesday.. of course today it
still says "sent to warehouse....."
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Re: any way to change delivery method?
If you may please help to ship the item today as my friend will leave
the hotel on Thu morning and no one is there to receive the order for
me. Is there anything I should do? can I cancel and re order? Please let
me know
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Re: any way to change delivery method?
@mantoh- As Keely stated above, we are not able to make changes to the
delivery method after an order has been placed. You will receive an
email when your order ships with tracking info so you can track your
package as it ships to you. 🙂 -Laura
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Exchange
I didn’t like the gifts that my friend got me so I came to the store to
exchange them for something else but then I don’t think that I’m
satisfied with the new products either.Wondering if I could ret...
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Re: Exchange
@camtu210 I would recommend contacting the store directly for more
information about your return.
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Question
I need help linking my Sephora card to my account
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Re: Question
@questionhelp I will send you a PM to help.
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Duplicate Submission
Hi, I submitted 3 reviews for 3 different products, but only 2 got
posted. I tried to post it again thinking I may have not submitted it,
but it gave me a submission error saying that it was a duplica...
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Re: Duplicate Submission
Hi @KarolinaC, I see that your review for the Miracle Mask for Thinning
Hair is currently pending! If it follows our Ratings & Reviews
guidelines, it should be reviewed and posted within the next few
business days. Always, Danee
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Re: Duplicate Submission
Thank you for the response! Also, is there a way to confirm if my photo
for the review was submitted as well, as I submitted a JPG file but am
not sure if it attached to my review? And one more questi...
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Re: Edit Review
@amandah97 We don't have a way to edit reviews, but I can remove it for
you. Please let me know which review you would like removed.
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Re: Edit Review
BondiBoost Rapid Repair SerumBondiBoost Rapid Repair Strengthening
ShampooBondiBoost Rapid Repair Strengthening Conditioner
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Re: Edit Review
@amandah97 I have removed them for you and they should come down from
our site within 24 hours.
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Fraudulent Gift Card
on 12/11/19 I bought 2 gift cards for $100.00 each, we were told
yesterday when my niece tried to use it that it had been used on
12/13/19. We were told by the store that we had to call the # on the
b...
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Re: Fraudulent Gift Card
The same thing happened to me. I guess because they got a transaction
out of it regardless, they don’t care.
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RE: Fraudulent Gift Card
Some of these beauty insiders responses to other insiders on here are
very very RUDE. When we have questions, answers should be handled by the
company. A customer should never be shamed by fellow beauty insiders.
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Re: Fraudulent Gift Card
The same thing happened to me! My son bought me a 200.00 gift card for
my birthday on line on 1/20/20. I tried to use it on 2/26/20 and was
told the balance was -0- and to call the Federal Trade Commi...
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RE: Re: Fraudulent Gift Card
This is a multi Billion dollar theft each year. Yes, Billions!! I see
you only have time for small minded name calling but I was asking a
reasonable question. Can you name one major retailer who will ...
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Re: Fraudulent Gift Card
Hi @1234030932u90w, I'm sorry for the trouble and I will take a look
further. I will send you a private message shortly. Thank you! Best
regards, Laurie
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