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198,925 Posts
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tracking button not working
Hello, When I click on the track package for this order, it does not
work and it just says header too big. Can you please track this order
and tell me when I should be receiving it.
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1 Reply
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Re: tracking button not working
@ak42 I have removed the order number from your post as we do not allow
that information posted publicly. It looks like your private messages
are currently turned off. Please send me a private message...
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unable to place order
all my info is correct but whenever i try to checkout it says “Error
Unable to place your order. Please verify that your card information and
billing address are correct.
If applicable, we have rever...
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Re: unable to place order
@chloeuminga I'm sorry to hear that you are having trouble. It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address or you can...
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1 Reply
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Re: shipping
@dagreen If you are a Beauty Insider rewards member, there is no charge
for standard shipping. You can find more information here>
www.sephora.com/beauty/shipping-information
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Loves List missing/deleted
Spoiler (Highlight to read) Hi there, Can anyone help restore my Loves
List, it’s completely missing! I cannot recreate it it fr memory!
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Re: Loves List missing/deleted
@Mmecoquette I'm sorry to hear that you are having trouble! Are you
receiving an error when trying to view your loves list or are you seeing
that some items are missing from it?
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Re: Loves List missing/deleted
Now a couple items fr the recent purchases have showed up, but it’s not
even complete fr a few minutes ago when I tried to add all of some
recent purchases 🙄
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Re: Loves List missing/deleted
It’s completely gone, I started (the impossible task) of trying to
recreate it by adding a few items fr recent purchases, but they won’t
even add, it’s completely empty and cannot be added to…
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1 Reply
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Re: Loves List missing/deleted
@Mmecoquette It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact us by phone at 1-877-737-4672 or throu...
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Pedido incompleto
Buenas noches, recibí un pedido incompleto en el cual faltaban dos
productos, donde puedo contactarme para obtener solución?
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1 Reply
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Re: Pedido incompleto
@pammmap I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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Отмена заказа
Добрый день.Подскажите пжл, первый раз на данном сайте, сделала заказ на
89 у.е.-оплатила Мастер картой-деньги списались-через пять минут деньги
вернулись и заказ отменили.На почту пришло сообщение:Ва...
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Re: Отмена заказа
Hello, I did not receive my email. Although it is indicated that it was
delivered on 25.04
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1 Reply
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Re: Отмена заказа
@GalinaSE I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Employee review
I would like to leave a good review for an employee named Sahar in
Owings Mills, MD. She was absolutely phenomenal. She was so kind,
caring, and compassionate. I was really struggling to find a shade ...
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1 Reply
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Re: Employee review
@jasmineeeeeee11, I'm so delighted to learn of your recent experience!
Thank you for sharing your feedback with us. I'll share your compliment
with the store team.
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Placed 2 orders and samples not showing
Hi there, I just places 2 orders and I do t see the samples I chose as
part of the order. Can you please assist me? Best, ---
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1 Reply
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Re: Placed 2 orders and samples not showing
@DL1836, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Mother's Day Gift Stolen!
My order mysteriously became delayed while out for delivery...yesterday.
Contacting VEHO customer support was a waste of time. They are "looking
into the issue" with the driver. Buyers beware and just...
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1 Reply
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Re: Mother's Day Gift Stolen!
@EchoCandy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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0 Replies
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Sephora Gift Card - Loss of Value even though it was never used
I received a Sephora Gift Card with a value of $100.I used it on May
09th 2025 , where I scratched the card to reveal the Card Number and
Pincode , it stated that there was only $52.88 available to us...
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1 Reply
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Re: Sephora Gift Card - Loss of Value even though it was never used
@Bunnyace81, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
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0 Replies
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Gift card balance disappeared, any hope?
Hello,Today, we noticed that the balance on our gift card, around $72,
had completely disappeared. Upon calling customer service, we were
informed that two online transactions had been made. However, ...
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3 Replies
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Re: Gift card balance disappeared, any hope?
@shazia09 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737-...
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2 Replies
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Re: Gift card balance disappeared, any hope?
Hello, I am not able to send you a private message either. I am getting
this error. Oops! Looks like you clicked into a wrong page.Click here to
go back to the Beauty Insider Community. Can I post gif...
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1
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1 Reply
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Re: Gift card balance disappeared, any hope?
@shazia09, you can adjust your messaging preferences in your Community
settings (on the browser only, not the app). Please look for the
gear/settings icon. Please do not post the gift card details or any
personal information publicly.
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Scent voucher sephora inside jcpenney
I have a scent voucher for Sephora inside JCPenney and I was wondering
if I can still use it
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1 Reply
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Re: Scent voucher sephora inside jcpenney
Hi @sweetcrxture, SiJCP stores have closed, and we recommend inquiring
with JCPenney customer service directly to see if they're able to
assist.
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Order not received
According to ups my order says delivered but my warehouse hasn’t
received it!!! I trust my warehouse, have used them for years now and
this has never happened😥. I contacted Sephora at first they said...
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Re: Order not received
@aliciade14 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately on Facebook, X or
Instagram.
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Re: Order not received
@aliciade14 I've removed your order number as we do not allow that
information posted publicly. You can adjust your account settings (the
gear icon) on a desktop or mobile web browser, not the app.
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1 Reply
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How To Do Sephora Product Reviews At Home
I am inter rested in doing product reviews. Could you please let me
know? Thank you,Kristen
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Re: How To Do Sephora Product Reviews At Home
I would love to do product reviews. Could you teach me how?
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Re: How To Do Sephora Product Reviews At Home
Hi @Kris8260, To review a product on our site, simply visit the product
page and scroll down to the header that says "Ratings & Reviews." Then
click the "Write A Review" button. Thank you! Warm regards, Laurie
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