account hacked

[Anonymous]

I just received an email from Sephora saying that I had changed my email address. I haven't done so and I replied to the customer service email. I can no longer get in the account and I'm concerned about possible credit card changes. I just checked my credit card activity and I don't see anything yet but I had to create a second account to log in here since I'm locked out of mine now. Has anyone else had this issue?

[JaneanBT]

Hi @Anonymous,

I am very sorry about that! I will send you a private message so that I can look into  this for you. Thanks! 

Best Wishes,

Janean

[Anonymous]

Hi,

I replied to the email notification I received about this message as well. 

My email address is . I created a second account last night so that I could log in and leave a message in the forum. I believe I had 151 points at the time although I'm not concerned about that. What I can't remember is if my credit card information was saved or not. I tend to use the store more often than shop on the website.

I've pasted the email I had received from customer service below.

Thanks,

Sherry

Your Sephora email address / Votre adresse courriel Sephora

Sephora <CustomerService@beauty.sephora.com>

 

Reply|

Yesterday, 7:36 PM

You

Inbox

Getting too much email from Sephora <CustomerService@beauty.sephora.com>? You can unsubscribe

Hello Sherry,  Thank you for visiting Sephora.ca. Your login has been updated to reflect your new email address. We are sending this message to your old, as well as to your new email address to confirm those changes. You will no longer be receiving emails from Sephora at your old email address. Please do not hesitate to call us at 1-877-SEPHORA (1-877-737-4672) or email us at customerservice@cs.sephora.com if you have any questions. Enjoy shopping on Sephora.ca. Sincerely, Sephora Customer Service

[RaquelBT]

Hi @Anonymous,

I took your email address out of your post for security purposes! Us Mods only receive replies to private messages if they're replied to directly on Community instead of the email notification.  I hope this information helps!

Best Regards,

❤️ Raquel