Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Where’s my order?!

I ordered a product I’ve been wanting for months during the Sephora sale, on 10/31. It was supposed to be delivered by 11/3, and it still “hasn't been picked up by the carrier?” 

I tried to call customer service but after waiting for 15 min, and the machine stating my call will be answered in less than 1 minute the entire time, I hung up. I don’t see any other way to contact customer service?! I’ve never had issues with Sephora shipping before and of course it happens when I order something I’ve wanted for months!


What are my next steps?


Re: Where’s my order?!

@stevie32 I'm sorry to hear that! I will send you a PM. 

1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors