Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Where is my order?

Hi, 

My order #was partially shipped. I received the first part of my order on 12/7 and the tracking details say that the remaining part of my order was delivered today. However I have not received anything. Can you please confirm and let me know when I might receive my order? Thanks 

Re: Where is my order?

hi @VinP,

 

I apologize you haven't received the remaining items from your order! Can you please contact us via phone at 1-877-SEPHORA so that we can help resolve the issue? Thank you!

 

Always,
Danee

Re: Where is my order?

Hi Danee,

Thanks for reaching out. Someone already contacted me about this order and I informed them that I actually received my order already. The carrier had updated their website a earlier than the actual delivery, my package arrived safe and sound 2 days later. 

Thanks,
Vin 

1 Reply
Conversation Stats
  • 2 replies
  • 339 views
  • 0 Hearts Given
  • 2 Contributors