Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

When you qualify for rouge status...

Every previous year when I qualified for another year of rouge I received a bonus of points but this year I didn’t. Did something change? I believe it was 750 points last year....

Re: When you qualify for rouge status...

I'm confused.

 

When we quality for Rouge status, we get nothing?

 

Is this correct?  Can someone please confirm?

Re: When you qualify for rouge status...

Hi @SydSephoraRouge,

 

We no longer offer the Tier Celebration gifts when you qualify for Rouge. For all of the current benefits, please visit this link here> https://www.sephora.com/profile/BeautyInsider Thanks! 

 

Best Wishes,

 

Janean

Re: When you qualify for rouge status...

Hello @ssirna - I'm sorry for the confusion! As of January 1st, 2020 the Rouge and VIB Celebration Gifts are no longer available.  To view our updated terms and conditions, please visit the following link: https://seph.me/37Z2Axz  Please let me know if there is anything else I can assist with.

 

Regards, 

Kevin

RE: Re: When you qualify for rouge status...

@kevinbt - same as everyone here - qualified prior to Jan 2020 and Didn’t get any sort of notification of the change - disappointing

I just emailed customer service about this very thing. Se...

I just emailed customer service about this very thing. Sephora should have sent out email with change. It's very disappointing. I already felt like the rewards were nothing like what they used to be. Now this. Sephora, we are loyal customers, but you aren't doing anything to ensure that loyalty in the future.

Re: RE: Re: When you qualify for rouge status...

@NicoleKN - I am sending you a PM to assist as well. Thank you! 

 

Best, 

Kevin

RE: Re: When you qualify for rouge status...

Kevin: I qualified in December, prior to the start of the new program. Please advise.

Re: RE: Re: When you qualify for rouge status...

@ssirna - I am sending you a private message to further assist. 

 

Regards, 

Kevin

Re: When you qualify for rouge status...

@kevinbt If there is no longer a tier celebration gift, that link needs to be updated. I just want to it and it says it was updated January 1, but it definitely says this:

”Rouge status is conferred on those registered Beauty Insider members who spend a minimum of $1,000 on merchandise online, in U.S. and Canadian stores, in Sephora inside JCPenney stores and Sephora merchandise online at www.jcpenney.com (if you use your registered Beauty Insider email address for the purchase) during one calendar year (January 1st - December 31st). Members receive a tier celebration gift when they qualify for Rouge status. Rouge status is good for the calendar year in which the Beauty Insider member qualifies and the following full calendar year; after that, annual requalification is required. Sephora may, in its sole discretion, alter, limit, or modify the Rouge tier rules, regulations, benefits, eligibility for membership, or any other feature of the Rouge tier or may terminate the Rouge tier at any time in its sole discretion, without prior notice.

Re: When you qualify for rouge status...

@mafan 

If you read down in the sections regarding the Rouge and VIB Tier gifts (sections 9 and 11), you see this:

 

"9. Rouge Tier Celebration Gift
Effective January 1, 2020, this program benefit will not be offered to new or re-qualifying Rouge members. Selections made by Rouge members in 2019 will be honored through 2020.

For the remainder of 2019, new Rouge members, and Rouge members who requalify for Rouge, are eligible to choose from three tier celebration gift options: 750 bonus points, FLASH shipping or up to 4 Makeup Deluxe: The Full-Face Makeover to share."

 

"11. VIB Tier Celebration Gift
Effective January 1, 2020, this program benefit will not be offered to new or re-qualifying VIB members. Selections made by VIB members in 2019 will be honored through 2020.

For the remainder of 2019, new VIB members, and VIB members who requalify for VIB, are eligible to choose from three tier celebration gift options: 500 bonus points, free standard shipping with a $35 minimum purchase or 2 Makeup Deluxe: The Full-Face Makeover to share."

 

Though I do agree that sections 4 & 5 (where your quote came from) really should be updated with the correct info as well.

Re: When you qualify for rouge status...

@RGbrown thanks, I hadn’t seen that. It really should be fixed because it’s confusing. With everything they’ve taken away and how hard it is to get any exclusive rewards, I really don’t see what motivation there is to be Rouge at this point. I might hit it, but Ulta keeps adding brands and has so much better rewards that I’m just naturally moving my spending. 

Also, does anyone know how to see your spending/points? I thought there used to be a link from the Beauty Insider page, but I can’t seem to find it. 

Re: When you qualify for rouge status...

I also qualified for Rouge in December, prior to January 1st.


@kevinbt wrote:

Hello @ssirna - I'm sorry for the confusion! As of January 1st, 2020 the Rouge and VIB Celebration Gifts are no longer available.  To view our updated terms and conditions, please visit the following link: https://seph.me/37Z2Axz  Please let me know if there is anything else I can assist with.

 

Regards, 

Kevin


 

Re: When you qualify for rouge status...

@gikat6 - Please send me a private message with the email address on your account so I can further assist! 

 

Best ,

Kevin

Re: When you qualify for rouge status...

I qualified for rouge in December, prior to January 1st.

11 Replies
Conversation Stats
  • 14 replies
  • 1969 views
  • 6 Hearts Given
  • 9 Contributors
testing