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Post in Customer Support

What we’re doing to keep you, our employees, and others safe as you shop in reopened stores (Updated 3/15/21)

Just like you, we’ve been sheltering in place and taking things day by day throughout this unprecedented situation. We’ve also been working hard to implement rigorous in-store processes and training that will ensure a safe shopping environment for you. Thank you for your support—we’re excited to get back to beauty and see you in store once again.


  • We’re thoroughly cleaning stores before opening, and we're increasing cleanings and regular disinfecting throughout the day
  • We’ll be taking employee temperatures before and during their shifts
  • We’re wearing masks in store and ask that you do too
  • We’ll be limiting the number of shoppers who can enter at any given time in stores with capacity restrictions
  • We’re observing social distancing: Please stand 6 feet away from others
  • We may ask you to comply with other additional, locally mandated safety measures
  • In locations where local health guidance allows, we’re offering in-store product testing. Clients who wish to test products will be assisted by our Beauty Advisors who have been trained to support this experience in the safest manner possible. 
  • Sampling will be limited to select items in select stores. Check with your local store to see what’s available for sampling.
  • We have limited our beauty services menu to those that can be performed while masked, available in select stores.
  • Hand sanitizer is available for use throughout the store
  • We’ve added plexiglass barriers at checkout and will sanitize the area after every transaction
  • We’re offering contactless payment with compatible phones and chip cards



  1. What are the store hours? Store hours may vary by location and be different than they were before our stores closed. We recommend calling your local store to confirm hours.


  1. Are you offering in-store pickup? Yes! Visit our in-store pickup page for more information on how to order online and pick up in store, including curbside pickup at participating locations.


  1. Are customers required to wear masks in Sephora stores? Our employees will be wearing face coverings, and we kindly ask that you do too. If you do not have a mask, we can provide one for you. In many locations, face coverings are mandated for entry in store by public health authorities.


  1. Will you be scanning your employees’ temperatures? Yes, we will be scanning employees’ temperatures at the beginning of their shifts and in the middle of their shifts.


  1. Are you offering services in stores? In select stores, we are currently only offering beauty services that can be performed while a client wears a mask, including the 30-minute Feature Focus: Eye makeup service and the new Brow Wax Service. In addition to these in-store beauty services, we also offer Virtual Consultations for Makeup and Skincare conducted by Beauty Advisors over Zoom. Please visit to find and book services at participating stores. You may also check out our Beauty Services FAQs for more details on health and safety measures for services.


  1. Are you allowing testers in-store? In locations where local health guidance allows, we’re offering in-store product testing. Clients who wish to test products will be assisted by our Beauty Advisors who have been trained to support this experience in the safest manner possible. Clients must apply products on themselves—Beauty Advisors will not apply products directly on clients, except for during a Paid Beauty Service, which uses from a special kit (not testers). Clients and Beauty Advisors are required to keep their face covering on at all times while in store, including when testing products or receiving a beauty service.


  1. Are you offering contactless payment? Yes, in stores we support a number of contactless payment capabilities, including contactless credit cards, Apple Pay, Samsung Pay, Google Pay, and Klarna.


  1. What if my local store was closed when I went to pick up my birthday gift, can I still pick up my gift in store? Yes! If your birthday was during your local store closure, you get an extra 30 days to pick up your gift in store. Check your local Sephora for more information.


  1. How does the healthcare and frontline promotion work?  We are so appreciative of those on the frontline dealing with this national crisis.  As a thank you to healthcare workers and first responders, we are offering 10% off the total of their in-store purchase until further notice with a current employee ID, badge, or paystub. See your local store for terms and details.
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