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[wendog1]

I am unable to access my account or place anything in the shopping cart.  I keep getting the message in the title.  

[Chelsealane]

I'm having the same issue and I woke up at midnight to place my order for pickup today. Really not sure what's going on. 

[LaurieBT]

Hi @Chelsealane,

I'm sorry to hear this! I recommend signing out and signing back in. If you're using the web browser, please clear your cookies and cache. You may need to look up how to do this on your specific device. If you're using the app, please uninstall the app, and reinstall it with the latest version. If the issue persists afterwards, please let us know.

Best,

Laurie

[keelybt]

@wendog1 I'm sorry to hear that you are having trouble. I will send you a PM. 

[lbyrne]

I’m also having the same issue can you assist?

[LaurieBT]

Hi @lbyrne,

I'll send you a message shortly! 

Best,

Laurie

[Lauren319]

Me too - can you help? I’ve been disconnected on the chat with customer service twice now. 

[keelybt]

@Lauren319  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service