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Post in Customer Support

VIB Points Disappeared

I logged on to my account to get a gift card for a friend and all my VIB points are gone! Instead, I see a banner saying I should join Sephora Insider. Is the Insider Program down? What happened to my points? How to I retrieve them?

Re: VIB Points Disappeared

Hi @mriveronyc and @Tahnee74

 

Sorry for the confusion! It looks like our Beauty Insider Program was temporarily down earlier. Please try logging out and logging back in if you're not seeing your points now!


Regards,

Danee

Re: VIB Points Disappeared

I have the same thing happening.

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