Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Community

Community

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers

Featured Groups

close
Sign In
Sign Out
Close

Shop

Close
Start a Conversation
Upload to Gallery
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|
Anonymous Insider
‎01-11-2017 06:55 AM
‎01-11-2017 06:55 AM

Unsuccessful authorization

Hi,

 

I placed an order Jan 5th. As I had not yet received a shipping notification I logged in today to find out that the status of my order is "Unsuccessful authorization". Why is this, and why am I not getting informed?

 

The shipping address is the same as for my last order, so I really don't understand what the problem is. The payment also went through fine.

 

Please help me solve this.

 

Thanks!

0
Reply
1 Reply
NikkoBT
ALUM II Insider
‎01-11-2017 08:34 AM
‎01-11-2017 08:34 AM

Re: Unsuccessful authorization

Hi katina21,

 

I'm so sorry to hear that! I'll send you a private message shortly to help you out. 🙂

Cheers!
Nikko
0
Reply
1 Reply
Conversation Stats
  • 1 reply
  • ‎01-11-2017 06:55 AM
  • 134 views
  • 0 Hearts Given
  • 2 Contributors