Unsuccessful Authorization

[Tammynguyenn]

I have tried 3 times in the last 3 weeks to get the rouge $100 credit!!! Each time, the points are withdrawn and I get an email saying it is be authorized and that I will receive an activation email shortly. Every time it has canceled my order due to Unsuccessful Authorization, and the reward is no longer available. This is very frustrating! I even added a new form of payment because I thought maybe my other CC was not working. 

[DuckE806]

@Tammynguyenn This happened to me too! We’re they ever able to help you resolve the issue? I’m still waiting for them to review my account. I haven’t been able to order anything or redeem rewards for months now! 

[Tammynguyenn]

@DuckE806 

I recently was able to get the rouge credit on Tuesday! (9/15). It was very frustrating how long it took me to be able to get the reward, but I think it is a system error. I had to try over 6x, over a span of 3 weeks :/. The help desk was never really able to help me. I tried calling them as well, but they were never able to immediately solve the problem. Maybe just keep trying, good luck!!

[LaurieBT]

Hi @DuckE806,

I'm happy to check on this and I'll send you a message shortly.

Best,

Laurie

[JaneanBT]

Hi @Tammynguyenn,

I have sent you a private message. Please check your messages at your earliest convenience. Thanks! 

Best Wishes,

Janean

[dddddW]

I had the same issue. Could you help me out.  Please. 

[itsslizzzie3]

Can you help me as well. I am having the same problem.

[LaurieBT]

Hi @itsslizzzie3,

I'll take a look further and I'll send you a message shortly.

Warm regards,

Laurie

[yei0995]

 i have the same problem help please!

[DaneeBT]

Hi @yei0995,

I will take a look at your order then send you a PM.

Always,

Danee