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Post in Customer Support
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Unable to redeem scent certificate online

I’m trying to redeem my scent certificate online but when I enter it, it says that the code doesn’t exist

Re: Unable to redeem scent certificate online

My promo code does not contain a 1/L. Can someone please contact me to assist?

 

Thanks!

Re: Unable to redeem scent certificate online

@oookelsey I will send you a PM to help. 

Re: Unable to redeem scent certificate online

Unable to retrieve mine too 😣

Re: Unable to redeem scent certificate online

Hi @courtskellz,

 

To redeem the voucher online, please enter the code near the bottom left corner of the voucher. You can enter it in the "Promo Code" section at checkout.

Please note that the number 1 in the code might be mistaken for a capital letter I. If you entered the letter I but the code did not work, please try entering the number 1 instead. If you need any further assistance please let us know. Thank you!

 

Best,

Laurie

Re: Unable to redeem scent certificate online

I came to the site today to claim my scent certificate. While looking to see how, I came across this and I see it is something that you need help with, so I am asking " may I have the instructions as well"? 

Re: Unable to redeem scent certificate online

@NatallieB123 A common issue with this is that the number 1 looks like the letter i. Please try substituting that on the code on the left hand side. If you are still having issues, please let us know. 

Re: Unable to redeem scent certificate online

I had the same issue and it got fixed! That 1 is so misleading!

Re: Unable to redeem scent certificate online

THIS!! I had this same issue and while the last letter definitely looks like a capital L I changed it to a 1 and that fixed it 

Re: Unable to redeem scent certificate online

I'm also unable to redeem online. I follow the directions on the certificate and the code is invalid. 

Re: Unable to redeem scent certificate online

I need help with this as well. 

Re: Unable to redeem scent certificate online

Hi @APSTRA,

 

I'll send you a PM.

 

Always,

Danee

Re: Unable to redeem scent certificate online

@TracyInTX I will send you a PM to help. 

Re: Unable to redeem scent certificate online

HI @mzerika217,

 

I will send you a private message to further assist.

 

Always,

Danee

Re: Unable to redeem scent certificate online

Hello @DaneeBT !

 

Would it be possible for you to help me as well?

 

Best, 

Malaysia

Re: Unable to redeem scent certificate online

@IssaLyricist I will send you a PM to help. 

Re: Unable to redeem scent certificate online

Hello 

 

Im unable to redeem my Scent Certificate. Can you help me pls? 

 

Thank you

Re: Unable to redeem scent certificate online

Hi @hoanghuy,

 

I sent you a private message.

 

Always,

Danee

Re: Unable to redeem scent certificate online

Hello, I'm having the same issue as well. Can you please help me?

Re: Unable to redeem scent certificate online

Hi @lolitsAshley,

 

I will send you a private message.

 

Best Wishes,

 

Janean

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