Unable to place my order

[Lilyyyyyyyporto]

When i try to place my order with my vanilla gift visa card, i get a pop up saying,

“Error 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.”

I looked over everything multiple times and it’s all right, the card has enough money on it but i still can’t make the purchase. I’ve bought something with the he card before too so I know it works.

[keelybt]

@alolulu I will send you a PM

[yimishelle]

Hello I’m having the same issue

[DaneeBT]

@yimishelle sorry to hear that! I'll send you a PM.

[uchihasasuke]

I’m having the same issue.

[lalalala789]

I am also having this issue when I try and check out. How do I fix it?

[dunnkaudence]

I’m giving same issues 

[LaurieBT]

Hi @dunnkaudence,

I'm sorry for the trouble! I'll send you a message.

Best regards,

Laurie 

[gracelynnmurphy]

it’s making me so sadness how do i fix it🙁

[quints]

I am also unable to place my order

[LaurieBT]

Hi @quints and @gracelynnmurphy,

I'm sorry for the trouble and I'll send you a message shortly.

Best regards,

Laurie

[uchihasasuke]

Im also having the same issue I’ve been trying to buy it since yesterday and still won’t work how do I fix

[keelybt]

@uchihasasuke I will send you a PM. 

[pan5cake]

i have this same issue rn, not sure if it’s because it’s christmas but i’ve tried so many times and i can’t fix it 😞

[samyyes]

me too someone pls help

[keelybt]

@samyyes I will send you a PM. 

[keelybt]

@pan5cake I will send you a PM. 

[iitrvee]

Me too. Can anyone help?

[keelybt]

@iitrvee I will send you a PM. 

[elliemg7]

I am having the same issue. Please help. 

[keelybt]

@elliemg7 It looks like you have now resolved this issue.

[Maria0306]

having the same issue, need help