Unable to place my order

[amenahk]

Hello! I need help with ordering my order. Once I click checkout it told me "Unable to place your order. Please verify that your card information and billing address are correct. If applicable, we have reversed any pending charges to your account." I've checked if everything is correct a few times and everything is right. I ordered my product yesterday with the same information and it worked, but now it won't.

[marvargas17]

Same PROBLEM! PLEASE HELP

[LaurieBT]

Hi @marvargas17,

I’ll send you a message to help! 
 

Best,

Laurie 

[pgohel]

Has anyone found a solution to this? I've been trying all day to place an order but I keep receiving the error message "Unable to place your order. Please verify that your card information and billing address are correct. If applicable, we have reversed any pending charges to your account." I've tried using the chat twice with customer support but no help.

[keelybt]

@pgohel I will send you a PM. 

[kh2344]

I am having the same issue can you help 

[LaurieBT]

Hi @kh2344,

I'm sorry about this! It looks like your private messages are turned off. If you'd like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[Ivanela85]

Hello,

I am having the same issue trying to place order with Amex gift card.

[LaurieBT]

Hi @Ivanela85,

I'm happy to check on this and I'll send you a message shortly.

Best regards,

Laurie  

[giaboyd]

I’m having this issue, again!

[keelybt]

@giaboyd I will send you a PM. 

[Scar0206]

Hi I´m having the same problem with my VISA.

Please help us¡¡

[LaurieBT]

Hi @Scar0206,

I'm happy to check on this and I'll send you a message.

Best regards,

Laurie 

[yulita19]

I'm having the same problem

[keelybt]

@yulita19 I have received your PM and will reply shortly. 

[chelchies]

Hi, I am also having the same issue with my Sephora Credit Card. Please advise.

[DaneeBT]

@chelchies Sorry to hear that! I see that you were able to submit your order yesterday using an alternate form of payment. If you're still having trouble with your Sephora credit card, I recommend reaching out to Comenity Capital Bank directly for assistance. Please call:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

[ballerina627]

Same issue. Frustrating.

Seems like this has been a known problem for some time since I am definitely not the only one and the replies to these messages go back months. I wish there would be some update to the actual thread, that will help people who search for the resolution.

[DaneeBT]

@ballerina627 Oh no! I'm sending you a PM.

[Maddie1240]

Me too!

[LaurieBT]

Hi @Maddie1240,

I’ll send you a message to help! 
 

Best,

Laurie 

[morganf]

Hi I'm having the same issue trying to redeem the 2500 point gift card.