Unable to place my order

[Lilyyyyyyyporto]

When i try to place my order with my vanilla gift visa card, i get a pop up saying,

“Error 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.”

I looked over everything multiple times and it’s all right, the card has enough money on it but i still can’t make the purchase. I’ve bought something with the he card before too so I know it works.

[ishanasha]

Hi,

I'm also having the same issue and would love some help! Thank you!

[DaneeBT]

@ishanasha I'll take a look then send you a PM! 

[kenzie2929]

I have the same issue. can anyone help?

[keelybt]

@kenzie2929 I will send you a PM. 

[RyleeRain1310]

Hi, I am having the same issue, I would love some help!

[DaneeBT]

Hi @RyleeRain1310 Sorry to hear that! I'll send you a PM.

[HelpILookOld]

I'm having the same issue. I have tried on the app, on the website, I've deleted my card and re-entered it, nothing has worked so far, I keep getting the same "please verify that your card information and billing address are correct"

[keelybt]

@HelpILookOld I will send you a PM. 

[mj303smith]

Hi. Can you please post the fix?  Happening to me as well. Thanks 

[LaurieBT]

Hi @mj303smith,

There are many reasons as to why this can happen and we're happy to look into this for you. I'll send you a message shortly.

Best regards,

Laurie 

[sadikaj]

Im also unable to place my order due to this "error", please send some help so i can place my order.

[keelybt]

@sadikaj I will send you a PM. 

[libnani]

This also happened to me I have been trying to place my order for the last 3 days !!

[DaneeBT]

@libnani I'm sorry to hear that! I'll send you a PM.

[carol0017]

I’m having the same problem pleaseee helpp

[Crayon110]

hello,

I'm having the same issue.

[DaneeBT]

Hi @Crayon110 I'll take a look then send you a PM!

[samsams2]

Hello!!

I am having the same issue. Can someone please help!

[keelybt]

@samsams2 I have received your PM and will reply shortly.

[Allison1145]

I’m having the same issue, I’m trying to use my Sephora credit and it says error.

[DaneeBT]

@Allison1145 I'll take a look then send you a PM!