TEMP Card not working

[xtinajtz]

Hi! Anyone else having the issue of the temporary card not working? I was approved, it was on my order—I updated my shipping address and then the option to use my temp card disappeared. I was hoping to order everything today- so it is here by a certain date which really bums me out!!

[LaurieBT]

Hi @xtinajtz,

My apologies! Please ensure your shipping address matches your billing address exactly when using the temporary card. I'll send you a message shortly to follow up.

Best,

Laurie

[xtinajtz]

Hello!

I am hoping you can point me in the right direction or someone put the temp card back on my account? @LaurieBT 

[keelybt]

@xtinajtz If you are having trouble locating your temporary credit card, please contact Comenity directly for further assistance: 

1-866-841-5037 (Sephora Visa)

1-866-864-7787 (Sephora Visa Signature)

1-866-702-9946 (Sephora Credit Card)