T3 Wand not working

[kp212]

My wand is turning on but won’t heat up? I see other people have this issue. What can I do to fix it?

[salvy09]

I just bought mine and it’s doing this. How to fix? 

[LaurieBT]

@salvy09, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[LaurieBT]

Hi @kp212,

I'm sorry to hear this! I'll send you a message shortly.

Best regards,

Laurie

[nipsalot]

I'm having the same issue 

[DaneeBT]

Hi @nipsalot oh no! I'll look into this then send you a PM.