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Post in Customer Support
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Submission error

I am trying to leave a review for Influenster that requires I leave a review on the Sephora site. I have to click the link through Influenster to view it and leave the review as it is not found when I try to search for it on the Sephora site. It is for the Charlotte Tilbury Magic Energy Eau De Parfum. I am able to get in and write the review but when I submit it I get the “Submission Error” that says try again later. I have tried several times and on different days and still get the error. I contacted Influenster and they told me to see if the review went through as sometimes they do even when this error message is given. However, since I cannot see the product on your site I cannot verify if the review went through or not. I will need a screen print of the review if it did to send to Influenster so they can note that I did leave a review. If I do not review this product on the Sephora site I chance being removed from Influenster and I do not want this to happen. 

Re: Submission error

@rann61 Sorry for the confusion! It doesn't look like we carry this product on our website so a review cannot be left for it. 

Re: Submission error

It shows on your site when I click the link from Influenster. It also allows me to go through the whole process of the review and leave pictures but when I click submit I get the error. 

Re: Submission error

@rann61 I can confirm the Charlotte Tilbury Magic Energy Eau De Parfum is not carried on our website! 

Re: Submission error

I'm having this exact same issue with the Charlotte tilbury joyphoria perfume

 The perfume is listed on the site it just won't let me leave a review. 

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Re: Submission error

@lelandsma925 I see that you already submitted a review for this product on 4/18, which has posted. If you would like to submit a new review, I can remove it for you. 

Re: Submission error

No I don't want to do another. I just kept getting an error messaging so I was never aware it went through. Thanks for letting me know. 

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