Store Credit Balance

[chvrng]

I had this merchandise card issued to me from Sephora due to my return being an online paypal transaction. I have not used the card at all and have previously been able to check the balance with sephora stores but when I had recently tried to use it, they claim the card is inactive. The staff at Sephora informed me they weren’t sure why the card wasn’t working because if it had a 0 balance it would’ve said so. I know the amount that should be on the card and when i had made the return but i’m not sure why it’s not working when i try to use it

[keelybt]

@chvrng I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. Can you also please confirm the date you made the return? 

[chvrng]

I have enabled my PMs, I the order I returned is from February 24 and should have been returned on February 28

[keelybt]

@chvrng I have replied to your PM.

[keelybt]

@chvrng I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and merchandise card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service