Stolen package

[Lubimaya69]

I’m really disappointed with courier service Sephora using. 
I had two orders, one of them was make up another one was Dyson air-wrap. Courier delivered packages in the common lobby of building where I’m renting apartment.

one of the packages got stolen. So what I am supposed to do now? 

[CF1990]

Hi @Lubimaya69

Wondering if @LaurieBT or @sephora ever did anything to help you with this situation? 

We’ve had a similar situation yesterday. My sister and I both ordered the Dyson airwrap through Sephora as they seem to be the only vendor who has it in stock. We did not have the option to ship to a store nor have it signed upon arrival to ensure we physically received it. My Fleet Optics driver was kind enough to call me on delivery to ensure I physically received my package. My sisters package, however, apparently ‘arrived’, yet the driver never called to be allowed access into the building and the parcel was apparently left in the hallway of an apartment building. The package was NOT there when she arrived home 20 minutes later and Sephora is now saying they cannot refund or reship ‘due to the high cost of the item’.  

Reading all of the community posts with people experiencing the same situations, with the exact same product, is sickening. This product is worth over $800!! These posts of non delivered packages and Sephora refusing to do anything go back YEARS. 

Was just wondering if Sephora ever did the right thing for you? All of our experiences to date with Sephoras ‘customer service’ team has been the worst I’ve ever experienced. Canada Post has better security then Sephora’s choice of courier. This has been a sickening experience, to say the absolute least. Sephora should be ashamed of themselves. 

[keelybt]

@CF1990 Please have your sister reach out directly, so we can look into this for her. 

[CF1990]

@keelybt she has. MULTIPLE times. We’ve explained the situation. MULTIPLE times. Sephora has done absolutely nothing to help us except point the finger at the courier company. The courier company contracted by Sephora. 

[CF1990]

@keelybt My sisters order # is. You have her contact details and the $850 she spend with nothing to show for it. She hopes to hear from you soon. 

[LaurieBT]

Hi @Lubimaya69,

I'm sorry to hear this and I'll take a look in more detail. I'll send you a message shortly.

Warm regards,
Laurie