Still Using Canada Post despite strike.

[mshelly]

I placed an order online today, thinking that Sephora would have switched to different couriers.  But no… just received a Canada Post tracking number.  WTF Sephora the Canada Post strike has been going on for 10 days now. Why are you still using them for shipping?  

[Josie12345]

Agreed!!!!! I just filled cart up with Christmas gifts and at Checkout, it gave an estimated delivery date of Jan 8, 2025!!!  I read further and realized Sephora is still using Canada Post.  I'm in a city in Alberta, every other store I've ordered from has pivoted and I'm receiving packages from other mail carriers.  This is ridiculous Sephora! 

[AliJac0]

Yep, same here! I contacted customer service and after telling me over and over that they were sorry for the inconvenience, but there was nothing they could do, they ended the chat so I couldn’t reply further and had to start a new chat! My package hasn’t left the warehouse yet and is awaiting Canada post pickup- why is this not being the directed via another method or being cancelled and refunded? This is dishonest sales practice to ship things via a method that isn’t functioning- but why do they care, they have already taken the money from my credit card. Has anyone had any luck?

[morg95]

This just happened to me. I ordered yesterday and they shipped today with CP knowing they are on strike. Why would they not pivot to Purolator or UPS.

[keelybt]

@mshelly We understand your concern. While we've expanded our network to include additional courier services, we want to ensure that every Canadian can access the Sephora products they love. In many areas, Canada Post remains the best–and sometimes the only–option for shipping. We appreciate your understanding as we navigate this situation.

[EliLulu]

Sorry to say, but this kind of cookie cutter response just doesn't work... Is Sephora going to do anything to rectify stuck orders??

[thirty31one]

Hi @keelybt ! 

What options are being given to people with order shipped through Canada Post? Everywhere else I’ve ordered from has shipped through Purolator or UPS. I’d have even been fine having it shipped to the store for pickup. It could be months before CP delivers, and that’s really not acceptable. I think it’s safe to say people’s orders are still sitting at the warehouse since there’s nobody to come pick them up, so what is Sephora doing to rectify this? 

thank you!

[Kaylie1979]

Every other company in Canada that was using Canada Post has pivoted and are now using FedEx, UPS or Purolator. Obviously Sephora is a dinosaur that can’t keep up. RIDICULOUS!

[mshelly]

@keelybt Unfortunately at this time Canada Post is not the best option for anyone living in Canada.  Sephora has had ample time to get this sorted out, and hasn’t.  That is poor customer service.  I don’t live in a rural area and am not using a P.O. Box.  In my mind there is no excuse to continue shipping packages out using Canada Post while fully knowing there is a strike happening.  And then to turn around and say “thank you for our understanding” as if Sephora has absolutely no other options!?! Just ridiculous!

[scrufyhead]

The same thing happened to me ! They knew the strike was coming yet they shipped it out the day before they went on strike ! It’s just ridiculous and poor customer service ! We paid for those items and yet we’re not receiving it ! Worse customer service I ever experienced with any company. 

[LaurieBT]

Hi all, I'm sorry to hear this! If you would like us to look into this here in the Community, please be sure to check your private message settings. You can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[AliJac0]

I tried live chat and the person kept telling me they were sorry for the situation but there was nothing they could do. And then they ended the chat Dino could not reply any longer!! Absolutely unacceptable.