Shipping

[rogue75]

I have been a rogue member for several years and make several online orders. Normally delivery is fast, efficient and with Canada post . This past week, I made 3 separate orders. All 3 orders had issues. Sephora is now using T-force as shipping company. The first order was delivered, on a random table in my apt foyer, I did not receive any notification etc. I just happened to go check the mail. The package was extremely warm.- assuming not kept in air conditioned car etc. I am afraid this make impact the formulas. The second and third package when tracked, said that they could not be delivered. I called TForce customer service and they said they would escalate. I got a blocked call from the driver, telling me to come pick it up in Burnaby. I said, I could not and he said, then it will be delivered on Monday. I ordered the products for sn event today and tomorrow and now I will not have them in time. This is ridiculous. Also,I do not trust that my packages will be kept in a cool environment and if they will just be taken home with the random driver. If Sephora continues to use Tforce then I will ni longer be placing orders. Even if you check online, their reviews are horrible. Average 1* rating. How long dies make up spoil in the heat? Such an inconvenience and not the experienceI expect from Sephora! 

[LaurieBT]

Hi @rogue75,

I'm sorry for these delivery experiences! Thank you for sharing your feedback with us about your orders. I'll share your feedback with our shipping teams for continued improvements and I'll send you a message shortly.

Best regards,

Laurie