Sephora surveys

[ashRose214]

I got an email from sephora for sephora surveys and it said after completing survey I would get 200 reward points. It has now been over a month I completed the survey and the points have not been added to my account! Has this happened to anyone else?

[natakel1]

I got an email on July 15 about the opinion survey and the 200 points award to my account. I started the survey and it said I was completed after 2 questions - will I still gt my points??

[LaurieBT]

Hi @natakel1,

Thank you for reaching out to us! Can you please clarify if the email mentioned the date that you can expect to see the points in your account? 

Best,

Laurie

[natakel1]

Hi Laurie!

Thank you so much for your reply , this is from the email I got July 15:

From time to time, Sephora looks for opinions from our valuable clients. Today, we'd love to hear about how you shop for beauty products. (This survey will only remain active until Monday, July 19th, 11:59am Pacific Time.)

As a Thank You for your time and opinions, we will award you with 200 bonus points to your Beauty Insider account. (Please Note: It typically takes up to 30 days for the points to credit to your account.)

I was just wondering since the survey closed after 2 questions if the 200 bonus points would still be awarded?

This is the message I get if I try the survey link again:

It seems you have already entered this survey.

ERROR: SE-04 Variable 'IDW4' already completed with value '2300000069379580' for list='0'

Thanks again for following up on this for me!

Natasha

[DaneeBT]

Thank you! You should still receive the points. If the points are not credited within 30 days of the completing the survey, please let us know! @natakel1 

[natakel1]

So just following up on the survey points - I don't see that they've applied to my account yet? The survey was completed July 15, the email mentioned 30 days to award. Thanks for the help on this!

[LaurieBT]

@natakel1, we're happy to assist! It looks like your private messages are turned off. You may send me a private message and I'll be happy to look into it further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[natakel1]

@LaurieBT- I think I figured out how to turn on my private messages now - I will try to private message you also. Thanks!

[keelybt]

@ashRose214 I will send you a PM for more information. 

[C820]

Hi I also received this survey and completed it. I don't see any answers to the questions here though. Is the survey real? Will the points be applied?     Thanks, Christina

[LaurieBT]

Hi @C820, yes you can expect to receive the points after the time frame provided in the survey email. If you haven't received the points after that time frame, please let us know!

Best,

Laurie