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Post in Customer Support
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Sephora refuses to refund item that has been damaged in transit

 

 

I am really going to find another place to shop my makeup. I just received a broken (expensive) eyeshadow pallette. I called customer service and even escalated this to the leadership team. However, I was told that due to a prior instance, Sephora won't refund the item. 

I had another package with broken items in July. This is not the customers fault. Just learn how to wrap items correctly. I will take my money elsewhere from now on.

 

 

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Re: Sephora refuses to refund item that has been damaged in transit

Hi @Lenilchen1992

 

I'm sorry to see that! I will send you a PM.

 

Regards,

Danee

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