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Post in Customer Support
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Sephora gift card shows $0 balance even though I have never used it?

I went into Sephora today to try to use the $40 gift card that my friend bought me for my birthday, but the cashier told me that there was no balance. She said it's been happening a lot lately and that I should call the phone number for their gift cards. I called them and customer service and was told that there's nothing that they can do about it if the card was stolen. Can someone help? My card number or PIN was not even scratched or exposed. I've never used this gift card and it's only been a few months since I've received it. This is really disappointing.

1 Reply

Re: Sephora gift card shows $0 balance even though I have never used it?

@godhatesalin I'm sorry to hear about this! I will send you a PM. 

Re: Sephora gift card shows $0 balance even though I have never used it?

Hi Danee, I also have a similar problem. I have a new gift card but it keeps saying that the balance is empty, when I just opened it. I saw you helping other people under a group conversation, so would you be able to let me know what I must do to fix this? Please feel free to message me with the answer. Thank you in advance!

Re: Sephora gift card shows $0 balance even though I have never used it?

@oudemgba I'm sorry to hear that! I will send you a PM. 

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