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200,510 Posts
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They charged my card but never took the order.
Realize un pedido me cobraron a mi tarjeta pero nunca me tomaron la
orden, salio un mensaje diciendo que el dinero regresaría a mi cuenta y
nunca regreso, la compra fue el 14 de diciembre, nadie me da respuesta y
mi dinero sigue sin aparecer
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Re: They charged my card but never took the order.
@Lorenaduque05 I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your registered email address or you can contact us by phone ...
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Gift card
I received a 50.00 gift card, when I pulled off the sticker it removed
the card and PIN number!! I can’t get a hold of anyone by phone!
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Re: Gift card
@dessullivan Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your gift card number
or you can contact us by phone at 1-877-737-4672 or throug...
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Re: Stolen gift card, sephora cannot help
@babal01 I'm sorry to hear about this experience! It looks like your
private messages are currently turned off. Please send me a private
message with your gift card number or you can contact Sephora p...
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Does anyone else see price increases on products in their cart overnight?
Was planning to buy the basic sephora collection pro brow brush #20. It
was $18 last night and in my cart. Today it was removed from my cart,
and I saw the price is increased $24!? Has this happened to anyone else?
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Re: Does anyone else see price increases on products in their cart overnight?
@wholeclove Are you shopping Sephora US or Canada? I see that brush is
$18 on Sephora US and $24.50 on Sephora Canada. On the app, you can
switch regions by going to your profile and selecting app set...
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Gift Card
Hello, My young niece had a problem with a gift card I gave her for
Christmas. She was told by the store clerk who helped her that there was
no money on it. However, I have the purchase history of the...
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Re: Gift Card
@Deebies I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with the gift
card number or you can contact us by phone at 1-877-737-46...
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Introduction
Hey everyone, I’m Elsa, a 16‑year‑old student in Florida. I created a
Pinterest dedicated to beauty and seasonal aesthetics — curated mood
boards, quick tutorials, and seasonal style ideas. If you enj...
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Gift Card received for Christmas comes back with "Invalid" error message upon entering
Hello Customer Service team, I just tried to use a gift card I received
today for the Christmas holiday, and I received an error message saying
that it's invalid. I tried entering the number manually,...
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Re: Gift Card received for Christmas comes back with "Invalid" error message upon entering
Hi all, For anyone who may have encountered something similar and may be
wondering what came of this, I thought I'd share an update. As I was
sharing via private message a pic of the GC number with La...
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Re: Gift Card received for Christmas comes back with "Invalid" error message upon entering
And adding to this one more time while feeling a bit silly - what looked
like a perfect little dash making the 1 look like a 4 was just a bit of
the scratch stuff not quite scratched off. So, definite...
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Re: Gift Card received for Christmas comes back with "Invalid" error message upon entering
@Kendra80, I'm sorry to hear this! I'm happy to take a look in more
detail. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on the b...
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Re: Gift Card received for Christmas comes back with "Invalid" error message upon entering
Thank you so much for your quick reply, Laurie! I've enabled the private
messages now, and I have a copy of the receipt which I can share. I'll
send you the details through private message when I get ...
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Exchange
I bought some powder - but it wasn’t attached to my account. I need to
exchange it for a diff. Color. How do I find my receipt in my email?
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Re: Exchange
Hi @andeemorris49, thank you for reaching out! Proof of purchase is
needed for a return or exchange. If the purchase is not attached to your
Beauty Insider account, the store would need a copy of the ...
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Exceptional recognition for ROAA - Westlake Ohio Sephora
ROAA IS an amazing associate. She knew where everything was that I
needed, and was very helpful in answering questions. Highly recommend
her if you need help, or just need someone to smile at you.
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Re: Exceptional recognition for ROAA - Westlake Ohio Sephora
@kenman13, I'm so happy to hear of your experience with this Beauty
Advisor! I'll share your compliment with our store teams. Thank you for
taking the time to reach out!
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Lost or Stolen Package
I’m extremely frustrated and disappointed due to the lost or stolen
package, and the fact that customer service has not been able to help me
resolve the issue.This order is urgent. I have a flight to ...
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Re: Lost or Stolen Package
@mmmichmagat, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Lost or Stolen Package
This happened to me i order before Christmas it was delayed supposed to
get it before Christmas but i got it after bit when i check it was there
and it got delivered somewhere else and sephora wont help me
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Re: Lost or Stolen Package
@LaurieBT Hi, I already change the private message settings. I also sent
you a private message. Thank you!
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Lost/stolen package
Hi guys this is my first time ordering during the Sephora sale last
week. I order over 200 dollars worth of stuff, some Christmas gift,
birthday gift and treat for myself because I just submitted my f...
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Re: Lost/stolen package
@christy234, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Lost/stolen package
This happened to me too my order was supposed to come before Christmas
and it was delayed then it got delivered somewhere else but they dont
wanna do refund or replacement
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Unused Gift Card showing zero balance
I just tried to use a brand new gift card for $50. It is showing $0
balance. It was brand new, I just removed it from the backing and
revealed the code. I have the receipt from the gift giver verifyin...
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Re: Unused Gift Card showing zero balance
I bought a gift card inside a grocery store. My daughter tried to use it
today and the store advised here there was no balance on the card
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Re: Unused Gift Card showing zero balance
@mss200424, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Unused Gift Card showing zero balance
I received a gift card for $30 during the holidays. I just went to use
it and scratched off the silver strip to reveal the card number and pin.
When I went to redeem it, it says a balance of $0. I cal...
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Re: Unused Gift Card showing zero balance
I got a $50 card from my friend and it’s saying 0 balance. I took the
card to kohl’s and they employee was surprised too as she was the one
who opened the card in front of us.
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Re: Unused Gift Card showing zero balance
@honeysephora I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your gift card number or you can contact us by phone at 1-877-...
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Re: Unused Gift Card showing zero balance
The same thing happened to me. I scratched off the back, and it said I
had a $0 balance. Did you find a solution?
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Re: Unused Gift Card showing zero balance
Yes. Here was the process I went through: (1) Sephora customer service.
They asked for images of the card. They told me it was never activated
by Meijer (the supermarket where my MIL purchased it). Th...
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Re: Unused Gift Card showing zero balance
I just got a $50 gift card for my birthday and it was used on nov 2nd
and nov 13th when it was still in the mail. I didn’t even receive the
card and open it until november 14th. Sephora basically said...
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Re: Unused Gift Card showing zero balance
@beccabeautyxo I'm sorry to hear that! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a privat...
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Re: Unused Gift Card showing zero balance
Same thing happened to me. I was gifted a new giftcard and I scratched
the pin and number myself but its showing 0.
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