Sephora Credit Card NOT WORKING

[lomaccc]

I've been trying to check out since last night to no avail. I had one customer service chat rep try to process the payment on her end but she said to contact Comenity as there was an issue. I had another service rep try it on her end but she said there's an authorization issue so I have to contact Comenity directly.

I called Comenity to try to get them to process the transaction and they said they can only process it if I use my checking account and/or a debit card!! The whole point of me getting this Sephora credit card is so I can get 4% cashback and the website isn't working, and Comenity won't let me use my card. Someone please help as I'm a bit frustrated now, some of my items went out of stock as I've been trying to pay 😞 TIA 

Edit: I've paid off my past balance. Made another purchase of $57.10 and now my available credit is $443. What I want to purchase is less than my available credit so it should work, I'm not sure as to why it's not 😕

[Gigiglamz]

Hello i am having the same issuel.

[DaneeBT]

Hi @Gigiglamz

I'm so sorry to hear about this! If you're having trouble placing an order using your Sephora credit card, please try contacting Comenity Capital Bank directly as they should be able to look into this for you:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

Thank you and I'm sorry for the trouble!

Regards,
Danee

[lizzzardo]

I have been having issues using my Sephora Credit Card. I have placed 2 orders and have been trying to place a 3rd order yesterday into today but it keeps saying error indicating an issue with the card #, address and CVC. I have triple checked this information. Deleted the app and re downloaded it and re entered the card info. Still not able to use my credit account. Please advise.

liz

[LaurieBT]

Hi @lizzzardo,

I'm sorry about this! It looks like your private messages are turned off. If you'd like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[hillarychristin]

I’ve been having the same problem 

[melrnbsn]

Where you able to resolve the issue? I'm having the same issue of my new c.c. not working on the site. 

[LaurieBT]

Hi @lomaccc,

I'm sorry to hear this! I'll send you a message shortly.

Warm regards,

Laurie

[saradc]

I too am unable to use my card! Sane things and I’ve redone it countless times.

[LaurieBT]

Hi @saradc,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best regards,

Laurie