Sephora Credit Card Issues

[EmmySchmerz]

Oh man. The Sephora credit card through comenity is the WORST. Be warned, do not get this card. I diligently pay off my card balance through comenity's website, which has a terrible interface to begin with, you need to use IE browser for your password to actually work. The account doesn't update regularly, etc. So I go in and make a payment via my credit union account. I then get a notice saying I overpaid the account and they were charging me less, hmmm weird I thought. Then two days later the automatic payment system ran my old checking account, which has since been closed so of course it bounced. They charged me $29 for the bounce even though I had JUST tried to pay with my other account. The automatic payment would never have gone through if it had let me use the union account in the first place. I called customer service and they would not reverse the charge. That's the final straw for me y'all. I paid the full balance (unfair fee and all) and closed the account. They even tried to upcharge me $9 for paying the account balance over the phone!!!! Sephora PLEASE I'm begging you, please get a different card company. I loved getting rewards but the perks are just not worth the hassle of this card company. I'm officially taking my business elsewhere until this is fixed. Oh well, no more rouge for me. I have been a very loyal customer since I was a teenager. 

Thank you, next.

[TheGalaxy]

seconding this! 

I always pay off my balance before the due date. Got charged a $3 interest fee and then their website went down for weeks. Rewards were lost. Life happened, I didn't check the account for two months and they charged 2 late fees and interests on the $3 interest fee, and now owe over $50. 

Ridiculous and I will most likely be closing my account. I tried talking to customer service and customer service is not great.  

[DaneeBT]

Hi @EmmySchmerz,

I am truly sorry to hear about this and thank you for sharing your feedback with us regarding Comenity. I have forwarded this to the appropriate teams. I am so sorry for your experience with Comenity!

Always,

Danee