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Post in Customer Support

Samples

For a little over a month I have had a tough time adding samples, it shows that I can add it and then when you add it to the cart it is out of stock to the point of not being able to add a sample again what is going on for the Canadian options?

Re: Samples

@alisonec, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a screenshot of the issue, I'll look into this. 

 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

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