Samples

[tb1977]

Spoiler

Samples missing

Been awhile that I’ve received my order without my 2 samples… look forward to the chosen samples just as much as the product bought 😞

[LaurieBT]

@tb1977, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[tb1977]

Hi LaurieBT,

My order # is ---

Thank you for looking into it!

[LaurieBT]

@tb1977, I received your message but I'm unable to respond, as it looks like your messages are still off. Please kindly call in or chat at your earliest convenience. 

[LaurieBT]

@tb1977, my apologies, for security purposes, we are unable to assist with order-specific information publicly, and the order number has been removed from your post. If you would like us to look into this further, you can adjust your messaging preferences on the web browser. Please look for the gear/settings icon. Alternatively, you may contact our live chat or call in. Thank you!