Returned and Paid

[mirroreye]

My order status says "Returned and Paid" even though I haven't cancelled any item. The tracking history still says "Awaiting Carrier Pickup". I wonder what this is supposed to mean? I placed the order 4 days ago and at that time the estimated delivery was yesterday.

[LaurieBT]

Hi @mirroreye,

I'm happy to look into this further. It looks like your private messages are turned off. If you would like to send me a private message with the order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie