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Post in Customer Support

Return

Hi everyone so I bought the laneige  lip sleeping mask I tried it on just a bit (did not use applicator) and made my lips super dry can I return it?

Also I got the sephora vitamin tonic cucumber one and I opened it but the smell threw me off so I did not use it just opened so can I return that too? 

How do returns work? I bought these products online!

Re: Return

Hi @ashleyy99,

 

I'm sorry to hear the items you purchased didn't work out for you! We are able to accept gently used or unused items within our return/exchange policy timeframe. For more information regarding our return/exchange policy, please visit https://www.sephora.com/returns-exchanges Thank you! 

 

Regards,

Danee

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