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Post in Customer Support
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Redeem Perfume Certificate

I bought a perfume gift set at sephora.com found which perfume I liked and went to Sephora inside of JCPenneyโ€˜s and they told me that I could not redeem my gift certificate there for my perfume that I need to go to a freestanding Sephora and the closest one is hours away. Is there any other way I can redeem it

3 Replies

Re: Redeem Perfume Certificate

The same thing happened to me. I think we should get refunds since they don't take them in the JC Penney stores. Very disapointed in this service. Sephora I hope you are listening! People are not able to spend like they used to and not working with us who are able to spend some means you will be losing customers. 

Re: Redeem Perfume Certificate

Hi @MandaSnchz,

 

Regretfully, the Sephora Favorites voucher can only be redeemed at our freestanding Sephora stores, as shown on the product pages of our Sephora Favorites sets. I'm sorry for any inconvenience caused!

 

Always,
Danee

Re: Redeem Perfume Certificate

You really need to revisit this strict policy. In case you did not notice there is a pandemic going on and people are spending less and not able in some cases to go out in mass public such as a mall. When you do not work with your customer base and make exceptions you lose customers. I bet you already have as a high end company. Plus working with customers on a case by case basis is retail 101. 

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